Job description
Defect Manager
Role responsibilities
Defect Management & Triage
To Apply:
If this sounds like the role for you, please submit an updated copy of your resume in MS Word format by hitting APPLY NOW or contact Deepika at dbhasin@dfp.com.au
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.
- 12-months contract with possible extension
- ACT, NSW, NT, QLD, SA, TAS, VIC, WA
- Must be able to obtain Baseline
Role responsibilities
Defect Management & Triage
- Lead end-to-end defect management across multiple Agile squads, ensuring timely identification, prioritisation, resolution, and closure of defects.
- Drive daily triage sessions with cross-functional teams—including developers, testers, product owners, and stakeholders—to assess impact, severity, and ownership of issues.
- Monitor defect trends and conduct root cause analysis to uncover recurring issues, informing continuous improvement efforts and raising overall product quality.
- Serve as the central point of contact for all defect-related communication across 10 Agile squads and system integrator.
- Escalate critical or blocking defects to program leadership and contribute to Go/No-Go readiness assessments.
- UtiliseIRA and Xray to manage defect work-flows, ensuring real-time visibility and generating actionable dashboards for stakeholders.
- Produce and maintain weekly defect status reports, including metrics on defect aging, reopen rates, and fix turnaround KPIs.
- Provide guidance on defect prevention strategies, enhanced test coverage, and the implementation of quality gates during sprints.
- Mentor junior QA and test analysts in effective defect documentation, reproduction techniques, and root cause analysis.
- 5+ years in defect/test management roles within large Agile programs
- Deep experience with Sales force platforms and advanced expertise in Jira and Xray.
- Strong understanding of defect metrics (severity, priority, fix rate, reopen rate) and their implications on delivery risk and familiarity with SIT, UAT, and production warranty cycles in large-scale digital transformations
- Proven leadership in defect governance, facilitating high-pressure forums to drive collaborative problem solving and issue resolution.
- Sector experience in Government and Disability/Health-related domains, with an understanding of policy, compliance, and user-centered service delivery.
- Strong familiarity with CI/CD environments, including integration testing strategies and automated deployment pipelines to support agile development work flows.
To Apply:
If this sounds like the role for you, please submit an updated copy of your resume in MS Word format by hitting APPLY NOW or contact Deepika at dbhasin@dfp.com.au
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.
