Job description
Service Coordinator
Are you highly organised, proactive, and passionate about delivering exceptional customer service? We have our client seeking a Service Coordinator to join their dynamic team. In this role, you will manage and coordinate service operations to ensure efficient and high-quality delivery to their customers.
This is a Full-Time role, based in Kalgoorlie.
The Role
As a Service Coordinator, you will be the central point of contact for scheduling and managing service activities. You’ll work closely with service technicians, customers, and internal teams to ensure smooth operations and outstanding customer experiences.
Key Responsibilities
What We’re Looking For
Key Attributes
If this sounds like you - we want to hear from you!
Please click " apply now " or email your resume to: kalgoorlie@dfp.com.au
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us-1/policies. Do not submit any sensitive personal information in your resume.
Are you highly organised, proactive, and passionate about delivering exceptional customer service? We have our client seeking a Service Coordinator to join their dynamic team. In this role, you will manage and coordinate service operations to ensure efficient and high-quality delivery to their customers.
This is a Full-Time role, based in Kalgoorlie.
The Role
As a Service Coordinator, you will be the central point of contact for scheduling and managing service activities. You’ll work closely with service technicians, customers, and internal teams to ensure smooth operations and outstanding customer experiences.
Key Responsibilities
- Coordinate and schedule service technicians for maintenance, installations, and emergency repairs.
- Optimise scheduling for efficient use of resources.
- Facilitate site entry and mobilisation requirements.
- Monitor technician availability and adjust schedules for urgent requests.
- Assess customer service needs and recommend tailored service plans.
- Ensure timely application of costs to work orders and generate invoices post-service.
- Maintain accurate records and update relevant databases.
- Prepare reports on service utilisation and customer outcomes.
- Assist in improving service coordination processes and procedures.
What We’re Looking For
- Excellent organisational and time management skills.
- Strong communication and interpersonal abilities.
- Ability to work collaboratively with internal teams and external stakeholders.
- Analytical thinking and problem-solving skills.
- Composure under pressure and ability to manage urgent requests.
- Proficiency in scheduling software and MS Office Suite.
Key Attributes
- Adaptability
- Customer Focus
- Drive for Results
- Relationship Building
- Clear Communication
If this sounds like you - we want to hear from you!
Please click " apply now " or email your resume to: kalgoorlie@dfp.com.au
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us-1/policies. Do not submit any sensitive personal information in your resume.