EL1 Service Designer

Posted 31 January 2024
Salary$602.55 per day, Benefits: Plus Super
Job type Contract
DisciplineGovernment Federal

Job description

The Opportunity

On behalf of a Federal Government Agency based in Richmond or Geelong, we are looking for EL1 Service Designer. This is a 12-month assignment. The role will paying $602.55 per day plus super.

The EL1 Service Designer is a leadership role working in participant experience design Division.

Responsibilities include:
  • Research and identify insights, creating a common understanding.
  • Co-create and document current state service through design research, to identify current participant and staff experience, and business processes.
  • Co-create and facilitate process design improvements.
  • Facilitate design-thinking sessions with service users to design and test the future service (processes, channels, experiences)
  • Ensure that the end-to-end service experience is based around the user, in line with the Digital Service Standards and is consistent for all users across different touch-points.
  • Evaluate the effectiveness of proposed solutions and design at both a conceptual and tactical level.
  • Provides assistance to the Product Owner as required.
 To be considered you will demonstrate:
  • Proven experience in a similar role, working on, multidisciplinary teams across varied skill-sets.
  • Excellent communication skills, adept at conveying information to the stakeholders.
  • Experience working in an Agile environment.
  • Leadership capabilities, with the ability to guide and inspire cross-functional teams.
  • Knowledge of the disability or public sector would be advantageous.
As this role is within the Federal Government, applications are required to hold Australian Citizenship in order to be considered

If you are interested in this role, please APPLY NOW, or call DFP Recruitment on 8632 9900 for more information.

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.