Job description
Commence a role where you can use your highly developed customer service skills and automotive knowledge to process challenging claims.
The Organisation
The company we represent excels in delivering top-tier services within the automotive insurance sector, particularly specializing in warranty administration. With roots tracing back to 1999, our client has established a strong foothold in the warranty market. Renowned for its commitment to delivering superior products and services, the company has earned an outstanding reputation for consistently meeting the needs and expectations of consumers with the highest standards of quality.
The Role
Joining their contact centre located in South Melbourne, Your role is to provide superior customer service and specialist technicial advice to customers, agents, mechanics/repairers in relation to processing complex automotive claims. This role will be ideal for a candidate with a background as warranty clerk, automotive technician, spare parts interpreter, or dealership experience.
This role operates Monday to Friday 8.30am to 5pm with the possibility of working a hybrid model past induction and training periods.
Duties will include:
About You
#SCR-harley-darmanin
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
The Organisation
The company we represent excels in delivering top-tier services within the automotive insurance sector, particularly specializing in warranty administration. With roots tracing back to 1999, our client has established a strong foothold in the warranty market. Renowned for its commitment to delivering superior products and services, the company has earned an outstanding reputation for consistently meeting the needs and expectations of consumers with the highest standards of quality.
The Role
Joining their contact centre located in South Melbourne, Your role is to provide superior customer service and specialist technicial advice to customers, agents, mechanics/repairers in relation to processing complex automotive claims. This role will be ideal for a candidate with a background as warranty clerk, automotive technician, spare parts interpreter, or dealership experience.
This role operates Monday to Friday 8.30am to 5pm with the possibility of working a hybrid model past induction and training periods.
Duties will include:
- Applying your technicial knowledge to assist in the processing of warranty claims
- Liaising with dealerships and external assessors
- Technical point of reference for non technical claims staff
- Processing disputes via inbound/outbound calls and emails
- Confirming repaiarer diagonsis including labour repair times, parts pricing and digital images.
About You
- Demonstrated experience in an automotive industry
- Experience working with contact centre environment or similar role (favourable)
- Proficient in administration tasks
- Well-developed written and verbal communication and computer skills
- Great time management and problem-solving skills
#SCR-harley-darmanin
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
