Job description
Our State Government client is seeking an AO4 Business Assurance Officer for a temporary assignment supporting business assurance, quality management, and complaints handling functions. This role can be based in Brisbane CBD or Chermside.
About the Role
The Business Assurance Officer will support the advancement of internal business assurance processes by assessing conformance, monitoring reporting accuracy, and ensuring the effectiveness of key controls. The role also provides support across quality management, complaints handling, communication, and continuous improvement activities.
Key Responsibilities
What We’re Looking For
Highly Desirable Skills
For more information, please contact Maria McErlain 07 3239 2500.
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us-1/policies. Do not submit any sensitive personal information in your resume.
About the Role
The Business Assurance Officer will support the advancement of internal business assurance processes by assessing conformance, monitoring reporting accuracy, and ensuring the effectiveness of key controls. The role also provides support across quality management, complaints handling, communication, and continuous improvement activities.
Key Responsibilities
- Assist with business assurance activities, including assessing process conformance, performance, reporting reliability and key control effectiveness.
- Maintain the QPulse compliance system, including licensing, distribution, and controlled document updates.
- Provide quality management advice and guidance to staff and supplier organisations.
- Manage the statewide compliments and complaints process, including monthly reporting and facilitating meetings.
- Conduct complex complaint investigations on behalf of senior management.
- Promote improved operational practices and effective communication to reduce future complaints.
- Monitor and manage correspondence and phone enquiries, ensuring timely responses.
- Support continuous improvement and enhancements to policies, processes and procedures to strengthen efficiency, performance, and customer experience.
- Facilitate change by communicating system or process alterations clearly and effectively to stakeholders.
What We’re Looking For
- Ability to understand how business systems, user operations, and supporting processes interact to deliver high-quality assurance outcomes.
- Ability to quickly learn new systems and processes and recommend effective business improvement solutions.
- Strong relationship-building skills with internal stakeholders, business assurance teams, and service providers.
- Demonstrated experience delivering accurate and timely business assurance activities.
- High-level written communication skills, including the ability to prepare professional documentation and present to groups.
Highly Desirable Skills
- Experience with Adobe Pro, advanced MS Word, and intermediate MS Excel.
For more information, please contact Maria McErlain 07 3239 2500.
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us-1/policies. Do not submit any sensitive personal information in your resume.
