Job description
The Role
On behalf of a large Federal Government Agency we are looking for an APS6 Service Designer to join the Design and Improvement team. This is a 12 month assignment and can be based in Geelong or Richmond. The role will be a hybrid arrangement with a minimum 3 days per week in the office.
Responsibilities
Desirable criteria
To Apply
As this role is within the Government sector, applications are required to hold Australian Citizenship.
If you are interested in the above role please APPLY NOW. Alternatively, please call DFP Recruitment on 03 8632 9900 for a confidential discussion.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
Note: You may be required to provide evidence of your COVID-19 vaccination status.
On behalf of a large Federal Government Agency we are looking for an APS6 Service Designer to join the Design and Improvement team. This is a 12 month assignment and can be based in Geelong or Richmond. The role will be a hybrid arrangement with a minimum 3 days per week in the office.
Responsibilities
- Creating and documenting a baseline understanding of the current state of the service, identifying, and assessing current business processes and researching staff and participant experience
- Creating and facilitating process design improvements by conducting business and systems process analysis and producing required analysis documentation
- Facilitating design-thinking sessions with service users to design and test the future service (processes, channels and experiences)
- Ensuring that the end-to-end service experience addresses participant and staff needs, meets the Digital Service Standard and is consistent for all users across different touchpoints
- Assisting the product owner with the use of system tools
- Evaluating the effectiveness of proposed solutions and design at conceptual and tactical levels
- Contributing to developing blueprints and design of the proposed service and guiding build teams
- Demonstrated experience in creating and documenting a baseline understanding of the current state of the service, identifying, and assessing current business processes and researching staff and participant experience.
- Experience in creating and facilitating process design improvements by conducting business and systems process analysis and producing required analysis documentation.
- Experience in facilitating design-thinking sessions with service users to design and test the future service (processes, channels and experiences).
- Understanding of evaluating the effectiveness of proposed solutions and design at conceptual and tactical levels.
Desirable criteria
- Salesforce experience
- Preferable prior knowledge and experience in disability and public sector
To Apply
As this role is within the Government sector, applications are required to hold Australian Citizenship.
If you are interested in the above role please APPLY NOW. Alternatively, please call DFP Recruitment on 03 8632 9900 for a confidential discussion.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
Note: You may be required to provide evidence of your COVID-19 vaccination status.