Case Management

Posted 10 May 2022
Salary$53.63 per hour
Job type Contract

Job description

DFP Perth have a great opportunity to work for one of our Federal Government Clients located in the Perth CBD within the Disability sector. We are looking for an APS5 Case Management for a 12-month contract with strong view for extension. The suitable applicant will have case management, disability, or legal experience. This is a casual position, however working full time hours. The first month of onboarding will be working from home with normal base being Perth CBD location.

About the Role

The Case Management works under guidance to manage, progress, and resolve applications. The role will assess available information against legislative criteria and Organisational policy to determine the most suitable way to conduct proceedings.
The focus is on resolving matters in a timely manner and, where reasonably possible, without a need to progress to a hearing. For applications where it is not possible to resolve a matter early, the role is responsible for preparing a matter for Case Conferences, Conciliation Conferences and Hearing, including instructing internal or external lawyers.

The Case Management works independently and as part of a team, including working collaboratively with legal and technical experts and other colleagues to progress their matters. The role will obtain further information and/or expert evidence necessary to progress applications and identify innovative solutions and outcomes.

The role is accountable for effectively organising and managing a high volume of complex cases. It will exercise sound judgment, independence, and problem-solving skills to achieve early resolution through negotiation or progress to a final hearing.

The Case Management will engage directly with applicants and their representatives, utilising interpersonal, liaison and negotiation skills, and strong awareness of issues affecting people with disability.

Responsibilities may include but are not limited to:

• Undertaking end to end case management activities, subject to appropriate line manager input and oversight.
• Resolving matters through case management of applications.
• Undertaking case management of low to moderately complex matters and analysing to develop options for early resolution.
• Obtaining necessary information and advice to effectively resolve matters.
• Applying alternate dispute resolution methods and advocacy skills to resolving applications/reviews, in keeping with the model litigant principles.
• Attending Case Conferences, Conciliations and Hearings.
• Preparing documents detailing resolution options and outcomes at Case Management meetings.
• Assessing and responding to priorities and risks, including risk to the participant, Scheme sustainability and the organisation.
• Preparing and maintaining electronic record keeping, including evidence supporting decision making processes and justifying conclusions reached during the case management process.

To Apply

As this role is within a Government Department, applicants are required to hold Australian Citizenship of Australia at time of application to be considered.

Application requirements:

• Please ensure you include a cover letter and CV addressing the above criteria in Word Format.

If you are interested in this role and meet the above criteria, please “APPLY NOW”.

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.

Note: You may be required to provide evidence of your COVID-19 vaccination status.