Contact Centre Consultant

Posted 30 June 2022
Salary$55000 - $75000 per annum, Benefits: Moe Location | Entry Level or Experienced | Full onsite training | Full Time or Part Time
Location
Job type Full time
DisciplineAccounting & Finance, Administration
ReferenceJO-2205-481602-2

Job description

Contact Centre Consultant
  • Moe Location
  • Salary from $55,000-$75,000 plus 11% super (Based on qualifications and relevant experience)
  • Employees have access to many benefits
  • Multiple positions available
 
The opportunity
This role offers positions of both full time or part time, using a rotating rostered environment. Successful candidates will have 6-8 week paid full time training with further opportunities and pathways for career growth.

The Role

This opportunity is open to any level of candidate from Entry Level to those with experience in Contact Centres or within the Banking Sector.
Situated within a reputable banking institution, the Contact Centre Consultant is responsible for handling inbound enquiries and transactions as well as outbound follow-up activity.
 
The Consultant may operate in any of the Contact Centre functions (ie. Lending, Insurance, General Enquiries, Specialist Enquiries). In all customer engagements, the Consultant will provide exceptional customer service by:
  • Communicating the company brand and value proposition
  • Fully understand the customers’ needs
  • Offering ancillary products where relevant
This role is open to any level of candidate from Entry Level to those with experience in Contact Centres or within the Banking Sector.

If you have..
  • Great Communication Skills
  • Are looking for a long term career
  • Initiative and drive to succeed
  • A friendly and polite personality
  • Well developed computer skills


Apply Now or call Erin or Janelle at DFP Recruitment on 03 5176 3140 to enquire.


DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.

Note: You may be required to provide evidence of your COVID-19 vaccination status.