Job description
Kickstart Your Career in Banking – Join a Team That Values You!
Are you ready to take the next step in your career with an organisation that genuinely values its people, customers, and community? Look no further!
Our client is seeking enthusiastic and customer-focused individuals to join their vibrant team as Contact Centre Consultants.
This role is perfect for someone starting their career journey or looking to transition from general customer service into the exciting world of retail banking.
About the Company
Our client believes that success starts with a supportive and positive workplace culture. They are dedicated to upholding their values of integrity, collaboration, and excellence—ensuring these shine through in every customer interaction.
About the Role
As a Contact Centre Consultant, you’ll be the first point of contact for customers, providing outstanding service and helping them navigate their banking needs. You’ll handle inbound enquiries across multiple channels, resolve transactional issues, and build trusted relationships with customers.
Key Responsibilities:
Our client is committed to supporting your success with:
Applicants must be Australian Citizens or Permanent Residents and will be required to undergo Security Clearance prior to commencement.
If you’re looking for a workplace that supports your professional growth while making a difference in the community, we’d love to hear from you!
For more information, please contact Katie on (07) 3239 2500.
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us-1/policies. Do not submit any sensitive personal information in your resume.
Are you ready to take the next step in your career with an organisation that genuinely values its people, customers, and community? Look no further!
Our client is seeking enthusiastic and customer-focused individuals to join their vibrant team as Contact Centre Consultants.
This role is perfect for someone starting their career journey or looking to transition from general customer service into the exciting world of retail banking.
About the Company
Our client believes that success starts with a supportive and positive workplace culture. They are dedicated to upholding their values of integrity, collaboration, and excellence—ensuring these shine through in every customer interaction.
About the Role
As a Contact Centre Consultant, you’ll be the first point of contact for customers, providing outstanding service and helping them navigate their banking needs. You’ll handle inbound enquiries across multiple channels, resolve transactional issues, and build trusted relationships with customers.
Key Responsibilities:
- Respond to customer enquiries via phone and written communication.
- Investigate and resolve transactional issues with professionalism and empathy.
- Participate in quality assurance programs to meet performance standards.
- Conduct outbound follow-up calls with existing and potential customers.
- Stay informed on legislative and operational updates affecting banking processes.
- Take part in regular training and development opportunities.
- Strong background in customer service (contact centre experience highly regarded).
- Excellent attention to detail and solid computer skills.
- Proven ability to investigate, problem-solve, and follow through on customer queries.
- Enthusiastic about developing a long-term career in the banking industry.
Our client is committed to supporting your success with:
- A comprehensive 6–8 week training program and dedicated one-on-one mentoring.
- Genuine opportunities for career progression within the organisation.
- A supportive, collaborative, and fun team culture.
- Above-market superannuation and a range of additional staff benefits.
Applicants must be Australian Citizens or Permanent Residents and will be required to undergo Security Clearance prior to commencement.
If you’re looking for a workplace that supports your professional growth while making a difference in the community, we’d love to hear from you!
For more information, please contact Katie on (07) 3239 2500.
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us-1/policies. Do not submit any sensitive personal information in your resume.
