Job description
Our client is a leading customer experience provider supporting trusted healthcare and essential service brands. As they grow their Melbourne team, they are building a diverse team of advisors who care deeply and deliver consistently.
What you’ll do:
To be successful in the role:
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us-1/policies. Do not submit any sensitive personal information in your resume.
What you’ll do:
- Be the first point of contact for healthcare enquiries—listening, clarifying, guiding.
- Handle high-volume inbound calls with empathy, patience, and professionalism.
- Support customers through sensitive situations while protecting privacy and dignity.
- Move confidently across multiple systems and screens—accuracy is everything.
- Work within a structured, time-sensitive environment with defined shifts and breaks.
- Collaborate closely with peers and leads to hit quality and performance goals.
To be successful in the role:
- Have experience in a busy contact centre (healthcare experience is a plus).
- Communicate with clarity and warmth—spoken and written.
- Stay calm under pressure and keep your focus across back-to-back calls.
- Are tech-savvy and fast at navigating multiple systems.
- Value confidentiality and accuracy, always.
- Bring a solutions-first mindset and a drive to create positive outcomes.
- Contribute positively to a team while owning your responsibilities.
- Must be Australian Citizen or Permanent Resident
- Available for interview this week – due to tight deadlines
- Have a clear National Police Check or willing to get one
- Available Monday – Friday 7.50-8.30 rotating roster
- Onsite CBD Role
- Competitive salary + benefits
- Modern CBD office with excellent facilities and transport links
- Professional development and clear progression pathways
- A supportive, inclusive team culture that puts people first
- Structured rosters with advance notice so you can plan life around work
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us-1/policies. Do not submit any sensitive personal information in your resume.
