Customer Service Representative

Posted 30 May 2022
Salary$70000 - $75000 per annum, Benefits: Customer Service Agent position in Sydney NSW.
Job type Full time
DisciplineCustomer Service, Call Centre & Customer Service

Job description

  • Customer Service roles within leading marketing agency
  • Fixed term opportunities – Full time and Part Time
  • $70-75K per annum + Super
The Contact Centre Agent will provide assistance to users via telephone, email, online channels, handling vulnerable and/or disadvantaged callers with professionalism, compassion and dignity.
All candidates must have Baseline clearance to be considered for these roles. There are multiple Full time Fixed Term contracts and Part Time Contracts available.
Responsibilities may include but are not limited to:
  • Create, manage and monitor open cases and tasks.
  • Triage enquiries and assess best resolution.
  • Consistently achieve required call and quality targets.
  • Maintain caller confidentiality in line with Industry, Company and relevant statutory regulations, policies and procedures.
The successful candidate will be able to demonstrate the following:
  • Strong customer service and communication skills along with excellent attention to detail.
  • CRM/Case Management experience.
  • Ability to manage competing priorities while maintaining high work standards and accuracy.
  • Experience in building relationships both with internal and external stakeholders.
To Apply:
In order to be considered applicants are required to hold an Australian Citizenship and a minimum Baseline Security Clearance.
If this sounds like the role for you, please submit an updated copy of your resume in MS Word format by hitting APPLY NOW or call Holly on 02 9200 3675 for more information.

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.

Note: You may be required to provide evidence of your COVID-19 vaccination status.