Job description
Senior ICT Administrator Infrastructure Engineer
A respected not-for-profit organisation, backed by the Australian Government, is seeking a Senior ICT Administrator / Infrastructure Engineer to join their small, high-performing team. This organisation provides safe, culturally appropriate accommodation across Australia, helping Aboriginal and Torres Strait Islander people access essential services such as health care, education, and employment.
Job details:
If this sounds like the right opportunity for you, please submit an updated copy of your resume in MS Word format by hitting APPLY NOW or contact Humaira Hashmi on HHashmi@dfp.com.au
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us-1/policies. Do not submit any sensitive personal information in your resume.
- Initial 6 weeks contract with extension, immediate start
- Must be an Australian Citizen eligible to obtain Baseline Clearance
- Locations: ACT and QLD
A respected not-for-profit organisation, backed by the Australian Government, is seeking a Senior ICT Administrator / Infrastructure Engineer to join their small, high-performing team. This organisation provides safe, culturally appropriate accommodation across Australia, helping Aboriginal and Torres Strait Islander people access essential services such as health care, education, and employment.
Job details:
- Administration and troubleshooting of M365 (Teams, SharePoint, OneDrive, Power Platform, including configuring Conditional Access policies and Entra ID access groups) whilst also maintaining client’s digital identity via Active Directory and Microsoft Entra
- Perform system administration, maintenance, optimisation and upgrades of existing systems as required in both Windows Desktop and Windows Server through a virtualised environment using VMWare technologies
- Implement time critical security remediation activities to prevent potential threats. This includes maintaining existing security configurations which are in line with both the internal ICT Security Strategy and Essential 8 guidelines
- Foster and promote relationships with internal and external stakeholders
- Contribute to ICT projects through approved initiatives by learning new technologies and solutions implemented by the ICT team
- Contribute to the development and effectiveness of the ICT team including, but not limited to mentoring of junior engineers and completing written documentation to aid in the support of various technologies used within the environment and aiding non-technical staff within the team.
- Oversee and troubleshoot juniper and cisco networking (and associated hardware) across 42 sites around Australia, whilst maintaining Information Security and performance efficiency
- Keep detailed records of daily operations and time reporting
- Ensure servers, Citrix virtual desktop images, desktop hardware etc, remain current in terms of patching and vulnerability management.
- Provide ongoing support to level 1 helpdesk engineers as a first point of escalation for incident, service and problem tickets
- Be adaptable to a fast passed, fluid environment in a high performing team whilst contributing to improvements and maintenance of ICT services
- Provide level 2.5 / 3 Information, Communication and Technology administration duties within a Windows predominant environment, including but not limited to Microsoft 365 cloud tenancies, Windows Server 2019, Windows 10 / 11 desktop and IOT devices, Samsung mobile and Poly desktop / DECT telephony.
- Troubleshoot and re-mediate Cisco and Juniper networking related incidents for 41 remote sites.
- Provide support for Microsoft Teams voice solutions
- Assist in delivering projects and writing support documentation for level 1 engineers.
- Provide support and mentorship to level 1 engineers as required (via ticket escalation and/or requests for assistance)
- Provide ongoing support for Citrix VDI environment
- Patch physical / virtual servers via ESXI and vSphere
- Understanding of Aboriginal and Torres Strait Islander cultures and issues affecting First Nations peoples.
- Demonstrated ability to support outcomes for First Nations peoples and the demonstrated ability to communicate sensitively and effectively with First Nations peoples.
- Minimum 5 years’ experience in ICT systems administration.
- Considerable knowledge across Microsoft, Windows, Cisco and Juniper products.
- Excellent communication, both written and verbal, and ability to deliver quality customer service and assistance to staff of all levels in the use of ICT systems.
- Proven ability to work under limited direction in a small, busy team to deliver customer service to all skills level of staff.
If this sounds like the right opportunity for you, please submit an updated copy of your resume in MS Word format by hitting APPLY NOW or contact Humaira Hashmi on HHashmi@dfp.com.au
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us-1/policies. Do not submit any sensitive personal information in your resume.
