Job description
Salesforce Platform Support Lead
Our Fed Gov client is seeking a Platform Support Lead to support multiple projects spanning a number of current industry-leading technologies, including Salesforce as a core component.
Must be an Australian Citizen eligible to obtain Baseline Clearance.
Key duties and responsibilities
Desirable: Exposure to Salesforce and/or other CRM systems, and experience in tools including Jira, Confluence, Gitlab and Splunk will be highly desirable.
To Apply:
If this sounds like the right opportunity for you, please submit an updated copy of your resume in MS Word format by hitting APPLY NOW or contact Humaira Hashmi on HHashmi@dfp.com.au
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.
- 12-month contract with extension potential
- Hybrid Working
- Locations: Vic, ACT, QLD, SA
Our Fed Gov client is seeking a Platform Support Lead to support multiple projects spanning a number of current industry-leading technologies, including Salesforce as a core component.
Must be an Australian Citizen eligible to obtain Baseline Clearance.
Key duties and responsibilities
- Lead a support team of Senior Engineers responsible for supporting a highly complex and business critical enterprise CRM platform (Salesforce). Streamline and improve the efficiency and effectiveness of the support model.
- Management of staff, including work allocation, mentoring, training and upskilling.
- Process development, documentation and implementation for of all support activities to ensure consistent, efficient, and effective delivery for all stakeholders.
- Negotiate with business the scope of Salesforce releases and manage expectations, risks and dependencies.
- Facilitate discussion and workshops with Product Owners to define scope and acceptance criteria.
- Respond to major incidents and represent the directorate internally and with external vendors
- Engage with external vendors and internal ICT Teams to resolve incidents and access ICT services as required.
- Execute coordination of testing activities, signoffs from various stakeholders and Change Advisory Board (CAB) representation.
- Coordinate with other sections of the branch including release management, testing, architecture, platform and digital delivery to manage critical paths, multiple stakeholders and parallel release trains.
- Promote a positive team culture that encourages collaboration, knowledge sharing and respect between members and enables individuals to feel, empowered, supported and trusted in their roles.
- More than 5 years’ experience leading and managing ICT support teams
- Experience supporting or managing complex CRM/business systems
- Demonstrable experience in process development, documentation and implementation
- Proactive approach to building relationships and working with stakeholders to deliver and an effective support model continuous improvement
- Ability to translate complex technical concepts into user-friendly explanations and solutions.
- Demonstrable strong problem-solving and trouble-shooting skills, patience, and an understanding of how their role impacts the overall customer experience is essential.
Desirable: Exposure to Salesforce and/or other CRM systems, and experience in tools including Jira, Confluence, Gitlab and Splunk will be highly desirable.
To Apply:
If this sounds like the right opportunity for you, please submit an updated copy of your resume in MS Word format by hitting APPLY NOW or contact Humaira Hashmi on HHashmi@dfp.com.au
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.
