Job description
Boost Your Career in a Dynamic State Government Environment, this is a great opportunity to step into a reputable State Government department offering long-term career potential, monthly RDOs, hybrid flexibility, and a supportive team that truly invests in your growth. If you’re an experienced insurance or contact centre professional ready to elevate your career, this is role to apply for.
State Government Role – Parramatta
Salary: $79,121 + super, leave loading & monthly RDO
Contract: 12-month Fixed Term (with potential to become permanent)
Work Arrangements: Hybrid – 3 days in office / 2 days WFH after training
Hours: 38 hours per week | 8:00am–5:30pm
About You
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us-1/policies. Do not submit any sensitive personal information in your resume.
State Government Role – Parramatta
Salary: $79,121 + super, leave loading & monthly RDO
Contract: 12-month Fixed Term (with potential to become permanent)
Work Arrangements: Hybrid – 3 days in office / 2 days WFH after training
Hours: 38 hours per week | 8:00am–5:30pm
About You
- Minimum 3+ years insurance experience
- Previous high-volume, complex contact centre experience
- Strong communication, problem-solving, and multitasking skills
- Emotionally resilient with a customer-first mindset
- Values-driven and open to receiving feedback
- Manage 30–50 inbound calls per day (account and billing enquiries)
- Provide accurate and consistent information aligned with company policies
- Achieve service standards including call quality, customer satisfaction, and handling time
- Navigate multiple systems while maintaining professionalism
- Collaborate with the team to deliver a seamless, high-quality customer experience
- Structured onboarding program with one-on-one buddy support
- Positive, inclusive, and supportive team culture
- Hybrid work flexibility after training
- Monthly RDO, leave loading, and above-standard superannuation
- Pre-employment checks are required, including a national police check and two professional references
- You must have full working rights in Australia
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us-1/policies. Do not submit any sensitive personal information in your resume.