Job description
- State Government Role in Parramatta
- Salary: $79,121 + super, leave loading, and monthly RDO
- Contract: 12 months (possibility to go permanent)
- Work: Hybrid (3 days in-office / 2 days from home after training)
- 3+ years insurance experience required
- Previous high-volume contact centre experience
- Strong communication, problem-solving, and multitasking skills
- Emotionally resilient, customer-first mindset
- Aligned with organisational values and open to feedback
- Handle 30–50 inbound calls per day (account & billing enquiries)
- Provide accurate, consistent information per policies
- Meet service standards: call quality, satisfaction, handling time
- Navigate multiple systems while maintaining professionalism
- Collaborate with team to deliver seamless customer experience
- Structured onboarding and one-on-one buddy support
- Positive, inclusive team culture
- Flexibility and hybrid work after training
- RDO, leave loading, and super above standard
- You must successfully complete pre-employment checks, including a national police check and two professional references.
- Right-to-work eligibility in Australia is required.
If this sounds like the role for you, please submit an updated copy of your resume in MS Word format by hitting APPLY NOW or reach out to Ankita Mehta on 02 9200 3683.
#SCR-ankita-mehta
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.
