Senior Technical Expert

Posted 21 April 2022
Job type Full time
DisciplineAutomotive, Trades & Services

Job description

Use your outstanding technical knowledge to assist the contact centre team with enquiries and warranty claims.  APPLY NOW

The Organisation

Our client delivers a high-quality service in the automotive insurance industry. Primarily around insurance for car yards and novated leases they offer premium warranty and insurance for highest quality service.
The team is a small, close knit group with great energy and a supportive environment. 

The Role

There is the opportunity to join their team as a senior technical expert. The ideal candidate will come from a background as a warranty clerk, motor mechanic, service advisor or hold other relevant industry experience.

This position is full time 8.30am to 5pm Monday to Friday with an attractive remuneration package on offer.

Duties will include:
  • Warranty claims and processing
  • Liaising with dealerships and external assessors
  • Technical point of reference for internal call centre staff
  • Confirm repair diagnosis, labour times and part pricing
  • Review digital images
  • Explore alternative repair processes
  • Outbound calls
  • Ad hoc duties such as assisting contact centre team as required
So, if you have…
  • Demonstrated experience in an automotive industry
  • Commitment to providing excellent customer service
  • Well-developed written and verbal communication and computer skills
  • If you have experience in a call centre environment this would be viewed favourably
  • Great time management and problem-solving skills
then APPLY NOW or for any enquiries, please contact the Gippsland DFP Recruitment Services team on 03 5176 3140. Your confidentiality is assured.  

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.

Note: You may be required to provide evidence of your COVID-19 vaccination status.