Service Desk Consultant

Posted 16 November 2023
Salary$62000 per annum
LocationNorth Lakes
Job type Full time
DisciplineCustomer Service/Call Centre

Job description

We have an exciting opportunity to join our client in the automotive industry as a Service Desk Consultant.

If you’re passionate about service excellence and want to work in an organisation that is rapidly expanding globally, we want to hear from you.

About the role

Reporting to the Service Desk & Customer Experience Manager, you will be an active member of the Service Desk Team ensuring end-to-end customer service excellence
  • Handling multiple channels of support enquiries
  • Utilisation and maintenance of the knowledge base and participation in ongoing training
  • Communicate effectively with internal & external customers through end-to-end service delivery fulfilment
  • Capture all user interactions within our online ticketing system
  • Handle multiple tasks and competing priorities effectively to meet customer needs
  • Contribute as a proactive team member, improving the customer experience and contributing to the team’s success
About You
  • Customer service skills
  • Positive attitude and willingness to achieve within a team environment
  • Problem-solving skills
  • Excellent written and oral communication skills
  • Strong work ethic and be motivated by attaining the highest levels of customer satisfaction
  • A desire to learn and develop
  • The right to work full time in Australia
  • Previous experience in an Automotive Dealership which may include a general understanding of the Parts, Service, Vehicle and Administration Departments and how they interrelate
What's on offer for you
  • A competitive salary based on your qualifications and experience
  • Full training on the Dealer Management System and associated products
  • Be part of a rapdily explanding global company with offices in four continents
  • Join a knowledgeable and friendly Support Team that takes pride in delivering excellence in customer service
  • Full training in our SaaS products, including 24/7 access to extensive online resources
  • Free secure undercover parking (on-site)
Apply now for immediate consideration! We look forward to hearing from you!
For further information, call Katie on 07 3239 2500.

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.