Technical Support Officer - Dental Health

Posted 19 June 2024
Salary$45 - $50 per hour
Job type Temporary
DisciplineI.T. & T

Job description

Position: Technical Support Officer - Dental Health  

DFP Perth are seeking an experienced Technical Support Officer to engage on a temporary contract with a State Government Dental Service agency based in Como and travelling to Clinics across the Perth Metro (Vehicle Provided).

Start Date: Immediate  

Length of Contract: 3 Months  

Location: Based in Como – Multiple Clinic Sites 

Rate of Pay: $45.00 - $50.00 per hour plus Superannuation  


About the Role: The state government is seeking a dedicated Technical Support Officer to join the Dental Health Services team. In this role, you will provide essential technical support and systems administration for our information systems and networks. You will also play a key role in the development and implementation of information systems projects. 

Key Responsibilities: 

  • Systems Management and Administration: Manage security, disaster recovery, and maintenance of networks and computer systems. Evaluate and purchase new IT infrastructure. Assist in network planning and perform system upgrades. 
  • Technical Support: Configure and install IT equipment. Provide tier 2 and 3 technical support. Create and maintain technical documentation. Train support staff on system operations. 
  • Information Systems Development: Analyze user requirements. Develop and test computer programs and databases. Document systems operation and create user policies. Conduct user training for new systems. 
  • Values and Governance: Reflect NMHS values in all work. Maintain a safe work environment, participate in performance reviews, support safe patient care, complete mandatory training, and adhere to all relevant policies and legislation. 
Essential Selection Criteria: 

  • Experience in IT support services. 
  • Strong communication and interpersonal skills. 
  • In-depth understanding of computer hardware, operating systems, and networks. 
  • High-level analytical and problem-solving abilities. 
  • Extensive knowledge of MS Windows-based PCs. 
  • Understanding of systems administration in a multi-protocol environment. 
  • Current "C" or "C.A." class driver's license. 
Desirable Selection Criteria: 

  • Progress towards or completion of a tertiary qualification in information systems. 
  • Programming experience. 
  • Experience with UNIX and MS Windows servers. 
  • Commitment to Equal Opportunity in employment and service delivery. 
Appointment Prerequisites: 

  • Valid driver's license. 
  • Identity proofing requirements. 
  • Criminal Record Screening Clearance. 
  • Pre-Employment Integrity Check. 
  • Pre-Employment Health Assessment. 


If you're interested in this opportunity, please apply with your resume/CV and availability details. If you have any questions please contact or call on 08 9287 9815.  


Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via Do not submit any sensitive personal information in your resume.