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Complaints Handling

The complaints handling function is responsible for receiving and responding to complaints made to the Commission about the provision of supports and services by NDIS providers. The Commission does this through conciliation or investigation, providing information and advice about the Commission’s complaints process to NDIS participants, and providing advice, information and training about complaints handling to NDIS providers. The complaints handling function also reviews complaints data to identify systemic issues, and to investigate potential breaches of the NDIS Code of Conduct.