26 May 2016
10:00 - 12:00
Century Inn Cnr Princes Hwy & Airfield, Traralgon, Vic 3844
The Art of the Difficult Conversation
Managing poor performance is often viewed as one of the less desirable responsibilities of a manager. If not done well, it can lead to breakdown in communications, destructive behaviours and perceptions of discrimination or bullying. Furthermore, allowing poor performance to continue has a negative effect on the whole team and business, not just to the bottom line but to staff morale.
Technical competencies are easy to set and measure, but what about values and behaviours? Why is it that team members behave so differently despite agreeing to set values? Why is it that some employees just don’t understand what you’re saying (and why)? Have you heard employees say “it’s not what you said, it’s how you said it”. Some employees with a history of poor performance can be highly skilled in the art of deflection or distortion, leaving you confused or frustrated.
This interactive workshop will teach you how to better hear what people are saying, decipher the meaning, and enhance your own communication to achieve positive outcomes. Topics include:
The session will take participants through the following:
The consequences of poor performance
The importance of feedback
The difference between values and behaviours
Understanding and improving your own communication
How to resolve differences and cut through the ‘noise’
How to avoid claims of discrimination or bullying
If you’re looking to learn how to make difficult conversations easier and more effective, or just wanting to improve your own communication skills, register now for this educational and enlightening seminar.
Participants will go into the draw to receive $1,000 of coaching FREE from Jane Leslie.
Jane Leslie is the Managing Director of Aerium Pty Ltd, a Gippsland-based business consultancy focused on helping individuals, organisations and communities effect positive change. Jane specialises in human resources, communication, facilitation and mediation, and is chair of West Gippsland Healthcare Group and Director of Regional Development Australia Gippsland.
Attendance at the Forum is complimentary and will include light lunch.
RSVP: Monday 23 May 2016.
Contact: Briana Tomasinski on 03 5176 3140 or email gippsland@dfp.com.au
Partnering with DFP was an incredibly positive experience. From the outset, they were proactive, professional and took the time to understand my background and career aspirations as a leader within the Mental Health sector. What truly impressed me was their insight into the healthcare sector and their strong connections with reputable employers, particularly within the Federal Government space. DFP not only helped me secure a role with long term potential but also provided a level of service that made the entire process stress free and rewarding. I highly recommend them to any clinician seeking meaningful and impactful work.
Maggie, Candidate
DFP has been a reliable and professional partner in supporting our workforce needs. As a Federal Government agency delivering critical mental health services, it is essential that we have access to highly qualified, adaptable and dependable staff. DFP has consistently delivered on this requirement, providing us with highly suitable labour hire candidates who are not only clinically skilled but also aligned with the values required for our clients. They are responsive, reliable and we look forward to continuing our partnership.
Ben, Client
Mel is an absolute pleasure to work with and provided us with an array of highly skilled Mental Health Clinicians and personable candidates. I cannot recommend Mel and DFP more highly.
Gail, Client
From the very first contact, Mel at DFP Health made me feel at ease. She took the time to understand not only my professional skills but also my passion for Indigenous mental health. Mel supported me every step of the way. Her genuine care, encouragement and personal touches made what could have been a daunting process feel supportive and empowering. Thanks to DFP, I have found a role that is a perfect match for my values and skills.
Ashleigh, Candidate
We have used DFP services three times now over the past few months and I couldn't be more satisfied with the service provided each time. Thank you.
Elizabeth, Client
From the very beginning, my DFP Consultant Mel was extremely helpful and always available to answer any question I had throughout the recruitment process. I received regular updates, often without even needing to ask, and felt genuinely cared for as an individual.
