The Art of the Difficult Conversation 

​

Managing poor performance is often viewed as one of the less desirable responsibilities of a manager. If not done well, it can lead to breakdown in communications, destructive behaviours and perceptions of discrimination or bullying. Furthermore, allowing poor performance to continue has a negative effect on the whole team and business, not just to the bottom line but to staff morale.

​

Technical competencies are easy to set and measure, but what about values and behaviours? Why is it that team members behave so differently despite agreeing to set values? Why is it that some employees just don’t understand what you’re saying (and why)? Have you heard employees say “it’s not what you said, it’s how you said it”. Some employees with a history of poor performance can be highly skilled in the art of deflection or distortion, leaving you confused or frustrated.

​

This interactive workshop will teach you how to better hear what people are saying, decipher the meaning, and enhance your own communication to achieve positive outcomes. Topics include:

​

​

The session will take participants through the following:

​

• The consequences of poor performance

• The importance of feedback

• The difference between values and behaviours

• Understanding and improving your own communication

• How to resolve differences and cut through the ‘noise’

• How to avoid claims of discrimination or bullying

If you’re looking to learn how to make difficult conversations easier and more effective, or just wanting to improve your own communication skills, register now for this educational and enlightening seminar.

​

Participants will go into the draw to receive $1,000 of coaching FREE from Jane Leslie.

​

Download the Event invitatation here

​

Panel

​

Jane Leslie is the Managing Director of Aerium Pty Ltd, a Gippsland-based business consultancy focused on helping individuals, organisations and communities effect positive change. Jane specialises in human resources, communication, facilitation and mediation, and is chair of West Gippsland Healthcare Group and Director of Regional Development Australia Gippsland. 

​

​