Job description
APS5 Quality Officer
We’re recruiting APS5 Quality Officers for a large federal government agency delivering one of Australia’s most important social reform programs.
This role sits within a high-impact quality and performance function, reviewing frontline decision-making and driving continuous improvement across complex, legislated environments. You’ll work with real data, real decisions, and outcomes that genuinely matter to participants.
What you’ll do
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us-1/policies. Do not submit any sensitive personal information in your resume.
We’re recruiting APS5 Quality Officers for a large federal government agency delivering one of Australia’s most important social reform programs.
This role sits within a high-impact quality and performance function, reviewing frontline decision-making and driving continuous improvement across complex, legislated environments. You’ll work with real data, real decisions, and outcomes that genuinely matter to participants.
What you’ll do
- Conduct moderately complex to complex quality and assurance reviews
- Assess legislative, policy and process compliance in planning and decision-making
- Produce clear, evidence-based written findings and recommendations
- Identify risks, trends and improvement opportunities
- Contribute to continuous improvement initiatives and mentor team members
- Manage workflow and review requests using established systems (including JIRA)
- Experience in quality assurance, audits or file reviews (NDIS or government highly regarded)
- Strong understanding of legislation, policy and decision-making frameworks
- Confident analytical skills with the ability to draw well-reasoned conclusions
- Clear, concise written communication (you can translate complexity into plain English)
- Comfortable working independently while contributing to a collaborative team
- Experience with government systems (PACE, CRM or similar) or ability to learn quickly
- Planning and Reasonable & Necessary decision-making experience
- Audit or quality framework knowledge
- Background in social services, disability, government or quality assurance
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us-1/policies. Do not submit any sensitive personal information in your resume.
