Job description
Our client is a Commonwealth agency committed to meeting Australia’s obligation to support their clients through a range of care, compensation, income support, and wellbeing services. Our client delivers high quality, connected outcomes that enhance quality of life, wellbeing and community recognition.
The Opportunity
Our client is seeking an APS6 Senior Information Services Officer (Clinical) to join the Clinical Information Management section, reporting to the Assistant Director, Clinical Incident Reviews. This role plays a critical part in supporting clinical governance, quality improvement and safe, accountable mental health service delivery.
The position can be based in any of the following locations: Brisbane, Sydney, Canberra, Adelaide, Melbourne, Darwin or Perth.
About the Role
Monitoring, analysing and preparing Clinical Incident Reviews, ensuring high quality reporting within required timeframes. The role also supports broader information management functions, including information releases, data management, and continuous quality improvement activities. You will work closely with internal teams, external stakeholders, and service providers, applying sound judgement, critical thinking, and a strong clinical lens to sensitive and complex matters.
Key Responsibilities
#SCR-melanie-ireland
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us-1/policies. Do not submit any sensitive personal information in your resume.
The Opportunity
Our client is seeking an APS6 Senior Information Services Officer (Clinical) to join the Clinical Information Management section, reporting to the Assistant Director, Clinical Incident Reviews. This role plays a critical part in supporting clinical governance, quality improvement and safe, accountable mental health service delivery.
The position can be based in any of the following locations: Brisbane, Sydney, Canberra, Adelaide, Melbourne, Darwin or Perth.
About the Role
Monitoring, analysing and preparing Clinical Incident Reviews, ensuring high quality reporting within required timeframes. The role also supports broader information management functions, including information releases, data management, and continuous quality improvement activities. You will work closely with internal teams, external stakeholders, and service providers, applying sound judgement, critical thinking, and a strong clinical lens to sensitive and complex matters.
Key Responsibilities
- Prepare high quality Clinical Incident Reviews, reports and responses in line with legislation, policy, and procedures.
- Analyse clinical information to identify contributing factors to client distress, applying a no blame, safety-focused approach.
- Work across multiple systems to review, collate and manage sensitive clinical information with high attention to detail.
- Operate with autonomy and accountability in managing complex work under limited direction.
- Contribute to clinical governance, policy development and continuous quality improvement initiatives.
- Demonstrate professionalism, integrity, emotional intelligence and a positive team culture.
- Manage risk in mental health settings, including identifying and mitigating risks associated with sensitive clinical information.
- Build and maintain effective stakeholder relationships to support organisational objectives.
- Experience working within the Australian Public Service, particularly in governance or clinical oversight roles.
- AHPRA-registered Psychologist, Mental Health Occupational Therapist, or Mental Health Registered Nurse (full registration), or
- Qualified Social Worker eligible for AASW membership and Mental Health accreditation, or
- Counsellor or Nurse with a minimum of three years’ mental health experience, or
- A minimum of five years’ experience working in mental health settings.
- Must be an Australian Citizen
- 12 months + extension
- Hybrid model
- Competitive Hourly Rate
- Full time hours, 37.5 hours each week
#SCR-melanie-ireland
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us-1/policies. Do not submit any sensitive personal information in your resume.
