Job description
Locations:
Brisbane QLD or Hervey Bay QLD or Darwin NT
A number of opportunities are available for experienced APS5 Quality Officers to join a national quality and assurance function supporting high-quality service delivery and continuous improvement outcomes. These assignments are through until 31st December 2026 with view to extension.
This role is suited to someone who enjoys analytical work, quality reviews, and applying legislation, policy and guidance to assess decision-making and operational practices.
About the role Working under limited supervision, the Quality Officer will undertake moderately complex to complex quality assurance activities. The role contributes to improving consistency, compliance and decision-making quality through structured reviews, analysis and clear written feedback.
Key responsibilities include:
What’s on offer
#scr-casandra-hogan
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us-1/policies. Do not submit any sensitive personal information in your resume.
Brisbane QLD or Hervey Bay QLD or Darwin NT
A number of opportunities are available for experienced APS5 Quality Officers to join a national quality and assurance function supporting high-quality service delivery and continuous improvement outcomes. These assignments are through until 31st December 2026 with view to extension.
This role is suited to someone who enjoys analytical work, quality reviews, and applying legislation, policy and guidance to assess decision-making and operational practices.
About the role Working under limited supervision, the Quality Officer will undertake moderately complex to complex quality assurance activities. The role contributes to improving consistency, compliance and decision-making quality through structured reviews, analysis and clear written feedback.
Key responsibilities include:
- Conducting quality assurance and quality control reviews
- Assessing legislative, policy and process compliance
- Providing clear, evidence-based written commentary and recommendations
- Recording review outcomes accurately in relevant systems
- Identifying risks and escalating issues in line with established processes
- Contributing to continuous improvement initiatives
- Supporting team members through knowledge sharing and mentoring
- Managing workflow requests and competing priorities effectively
- Experience in quality assurance, auditing or review activities
- Strong analytical and problem-solving skills
- Clear, concise written communication skills
- The ability to interpret and apply legislation, policy and procedural guidance
- Confidence working independently while contributing to a collaborative team
- Strong attention to detail and sound judgement
What’s on offer
- APS5 level role - $55.24 + super per hour
- Multiple location options: Brisbane, Hervey Bay or Darwin
- Meaningful work contributing to service quality and improvement
- Flexible working arrangementsavailable following training (2 days WFH per week)
- Fulltime business hours
#scr-casandra-hogan
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us-1/policies. Do not submit any sensitive personal information in your resume.
