Job description
We are seeking APS5 Request for Information Officers to join a Federal Government department located in Greenway ACT. This contract is up to 12 months, which includes paid leave and 15.4% superannuation.
The Scheme is a high priority for the Government and the department, with the ongoing commitment to continually improve outcomes for survivors. The Scheme interacts with survivors to provide an outcome that can make a real difference in people’s lives
The department is committed to the success of the Scheme and developing high performing staff who provide empathic, survivor focused, trauma informed support.
The Service Delivery Branch is responsible for managing the end-to-end process for applications made under the Scheme. This includes liaising with applicants, receiving and validating applications, assessing and developing recommendations based on the legislation and advising outcomes to applicants
The Role
This role is responsible for managing aspects of the end-to-end process for applications under the National Redress Scheme. Under limited direction, you are accountable for organising your workflow and escalating risks and issues when needed.
You will have exposure to sensitive material and may have exposure to difficult issues that could require liaising with a range of internal stakeholders
Key responsibilities include:
Skills and Experience:
Ability to:
What they offer:
Working for the Redress Group you will be joining a team that has a unique common purpose that are committed to making a difference. The Scheme is a priority for government, which allows us to be responsive to changes. Following the release of the report of the Second-Year review of the Scheme there are opportunities to provide suggestions on improvements, draw on your problem solving skills, and work towards an outcome for someone who has experienced abuse. Within the group, you will have broad exposure to a range of skills that will provide you with ongoing career development. There is a comprehensive, well-established training and development program with individual wellbeing plans and unlimited access to wellbeing support.
Applicants are required to hold Australian Citizenship at time of application and hold a Baseline security clearance. Candidates who do not currently hold a Baseline must be able to obtain and maintain this level of clearance.
If you are interested in this role, please APPLY NOW or call Jane Rippingale at DFP Recruitment on (02) 6162 7333 or email jrippingale@dfp.com.au for further information.
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.
The Scheme is a high priority for the Government and the department, with the ongoing commitment to continually improve outcomes for survivors. The Scheme interacts with survivors to provide an outcome that can make a real difference in people’s lives
The department is committed to the success of the Scheme and developing high performing staff who provide empathic, survivor focused, trauma informed support.
The Service Delivery Branch is responsible for managing the end-to-end process for applications made under the Scheme. This includes liaising with applicants, receiving and validating applications, assessing and developing recommendations based on the legislation and advising outcomes to applicants
The Role
This role is responsible for managing aspects of the end-to-end process for applications under the National Redress Scheme. Under limited direction, you are accountable for organising your workflow and escalating risks and issues when needed.
You will have exposure to sensitive material and may have exposure to difficult issues that could require liaising with a range of internal stakeholders
Key responsibilities include:
- conduct detailed research and analysis to correctly associate participating institution/s and identify non participating institutions
- prepare complex request for information packages
- collect and validate information from participating institutions
- keep accurate and comprehensive records (including report writing, case notes, and official records)
- work independently, with high attention to detail, to meet individual and team targets
- Develop and maintain stakeholder relationships.
- Demonstrate self-awareness and ability to self-manage in a complex, changing environment whilst in a diverse team with high workload in a high risk environment.
- Ensure the timely progression of applications to support trauma informed best practice.
Skills and Experience:
Ability to:
- Respond flexibly to change and maintain a constructive approach to problem solving.
- Demonstrate judgement and common sense when solving problems and developing solutions
- Demonstrate empathy and understanding and communicate effectively in a trauma informed way
- Assist in building a culture that is supportive of staff and your own wellbeing
- Assist in building a culture that focuses on outcomes by identifying opportunities for sharing of knowledge and improvement of processes.
- Communicate and follow direction provided by team leader.
- Manage workload effectively to meet deadlines and targets of the team.
What they offer:
Working for the Redress Group you will be joining a team that has a unique common purpose that are committed to making a difference. The Scheme is a priority for government, which allows us to be responsive to changes. Following the release of the report of the Second-Year review of the Scheme there are opportunities to provide suggestions on improvements, draw on your problem solving skills, and work towards an outcome for someone who has experienced abuse. Within the group, you will have broad exposure to a range of skills that will provide you with ongoing career development. There is a comprehensive, well-established training and development program with individual wellbeing plans and unlimited access to wellbeing support.
Applicants are required to hold Australian Citizenship at time of application and hold a Baseline security clearance. Candidates who do not currently hold a Baseline must be able to obtain and maintain this level of clearance.
If you are interested in this role, please APPLY NOW or call Jane Rippingale at DFP Recruitment on (02) 6162 7333 or email jrippingale@dfp.com.au for further information.
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.