Job description
Our client, Access Mercantile based in Melbourne’s South East are seeking an experienced Collections Specialist to join their customer service team! As a result of business growth they are looking for candidates that will demonstrate a strong customer service focus that will be confident, proactive & professional in communicating with customers dealing with financial hardships or change in circumstance.
About the role:
• Managing inbound and outbound calls utilising communication, empathy and negotiation skills
• Assist with resolving disputes, claims and payments
• Keeping accurate records of customer interactions and investigations
• Working towards business KPI’s
The successful candidate will demonstrate:
• Previous experience in debt recovery
• Strong verbal & written communication skills
• Customer service skills specifically the ability to build trust and rapport quickly
• Experience in taking payments & negotiating payment schedules
• Ability to have difficult conversation with customers and remain professional
• High level of attention to detail and ability to keep detailed records
• High level of resilience
For you:
• Competitive Salary Package with incentive-based targets!
• Great working environment with work from home flexibility!
• Direct impact on the growth of the company with the opportunity to advance in collections or other areas of the business!
• Opportunity to join a growing business
Commencing immediately this is a full-time position with hours of work rostered between 8:30AM to 6PM Monday to Friday on rotation.
To be considered for this role please submit your application today, or for a confidential discussion please contact Brooke on 03 8545 7502.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
Note: You may be required to provide evidence of your COVID-19 vaccination status.
About the role:
• Managing inbound and outbound calls utilising communication, empathy and negotiation skills
• Assist with resolving disputes, claims and payments
• Keeping accurate records of customer interactions and investigations
• Working towards business KPI’s
The successful candidate will demonstrate:
• Previous experience in debt recovery
• Strong verbal & written communication skills
• Customer service skills specifically the ability to build trust and rapport quickly
• Experience in taking payments & negotiating payment schedules
• Ability to have difficult conversation with customers and remain professional
• High level of attention to detail and ability to keep detailed records
• High level of resilience
For you:
• Competitive Salary Package with incentive-based targets!
• Great working environment with work from home flexibility!
• Direct impact on the growth of the company with the opportunity to advance in collections or other areas of the business!
• Opportunity to join a growing business
Commencing immediately this is a full-time position with hours of work rostered between 8:30AM to 6PM Monday to Friday on rotation.
To be considered for this role please submit your application today, or for a confidential discussion please contact Brooke on 03 8545 7502.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
Note: You may be required to provide evidence of your COVID-19 vaccination status.