Job description
A Government Department in Newcastle is seeking experienced Customer Service Operators to join their team. This is a fantastic opportunity to contribute to public service delivery in a dynamic and supportive environment.
In this role, you will be the first point of contact for customers, providing high-quality service across multiple channels including phone, email, and online platforms. You’ll be responsible for creating positive customer experiences by responding to enquiries in a professional, courteous, and empathetic manner. Your ability to resolve issues efficiently and accurately will be key to ensuring customer satisfaction.
You will also maintain and update internal databases and records, ensuring all information is accurate, secure, and accessible. The role involves researching customer enquiries, escalating unresolved issues and helping customers build their understanding of available services and products.
Administrative duties form a core part of the role, including managing complaints, updating records in line with privacy and legislative requirements, and supporting broader service delivery processes.
To be successful in this role, you will need:
Please apply ASAP as closes Friday 23.10.25
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us-1/policies. Do not submit any sensitive personal information in your resume.
In this role, you will be the first point of contact for customers, providing high-quality service across multiple channels including phone, email, and online platforms. You’ll be responsible for creating positive customer experiences by responding to enquiries in a professional, courteous, and empathetic manner. Your ability to resolve issues efficiently and accurately will be key to ensuring customer satisfaction.
You will also maintain and update internal databases and records, ensuring all information is accurate, secure, and accessible. The role involves researching customer enquiries, escalating unresolved issues and helping customers build their understanding of available services and products.
Administrative duties form a core part of the role, including managing complaints, updating records in line with privacy and legislative requirements, and supporting broader service delivery processes.
To be successful in this role, you will need:
- 2–3 years of customer service experience, call centre, administration or retail
- Strong administrative skills and attention to detail
- The ability to quickly learn new systems and processes
- A proactive and adaptable approach to work
- Excellent communication and problem-solving skills
Please apply ASAP as closes Friday 23.10.25
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us-1/policies. Do not submit any sensitive personal information in your resume.