Desktop Support Analyst

Posted 24 May 2024
Job type Temporary
DisciplineBusiness Analyst

Job description

Job Title: Level 3 Desktop Support Analyst
Employer: DFP Recruitment client
Position Type: 6 month casual temporary contract
Pay Rate: Competitive
Location: Perth, WA 6000
Role Overview: As a senior member of the Service Desk team, the Desktop Support Analyst provides effective technology support for staff across the clients offices.
Key Responsibilities: 
Service Delivery
  • Account management involving Active Directory, Exchange and internal applications.
  • Escalation point for Service Desk Analysts.
  • Desk-side user support, including building and deploying PCs using the System Centre Configuration Manager (SCCM).
  • Deploys software packages using SCCM.
  • Maintains PC applications to recommended security standards.
  • Works in accordance with Service Level Agreements and Operational Level Agreements.
  • Develops and sustains effective working relationships with colleagues, customers and client.
  • Provides second level support for technology systems and services on a rostered basis.
  • Installs, maintains and supports technology services to set requirements.
  • Provides customer service of a high calibre to all customers to achieve ongoing customer satisfaction.
Operational Effectiveness
  • Contributes towards improving processes and practices within the Branch.
  • Regularly seeks feedback and monitors own performance against targets, continuously seeking to improve.
Business Improvement
  • Provides technical assistance and coaching for junior Service Desk staff.
  • Monitors performance and availability of technology systems and services, identifies problem areas, proposes and implements solutions to enhance these technology systems and services.
  • Ensures recorded details for the network, computer asset register, problem recording system and work performed is kept up to date in the ITSM Toolset.
  • Supports others by knowledge sharing within the team.
  • Contributes to the creation and maintenance of Service Desk documentation and procedures.
Project Delivery and Support
  • Provides technical expertise on technology projects as required.
Other Duties
  • Represents the Branch at meetings as required.
  • Provides guidance to others as required.
  • Other duties as directed.
Essential to be successful in this role;
  • Possession of ITIL Foundation Certificate and / or demonstrated experience in a relevant field.
  • Possession of a relevant technical qualification or certification and demonstrated experience in the delivery of second level support.
  • Demonstrated advanced knowledge and experience of the installation and administration of IT hardware and software technologies.
  • Satisfactory completion of required medical examinations to verify physical fitness to perform the duties of the position.
  • Provision of a current National Police Clearance certificate, dated 3 months or less from the date of application for the position.
  • Possession of a current Western Australian 'C' or 'C-A' Class Driver’s License or equivalent.
  • Ability to work some unsocial and extended hours and be ‘on call’ when required.
  • Ability to work and travel in country areas on occasion.
How to apply: If you are interested in this opportunity, please submit your resume outlining your relevant experience and to highlight why you are suitable for this role. If you have any questions regarding the role which is not listed, please contact Taylor Robinson at 

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