Job description
Our client is currently seeking an EL2 Director - Hypercare to join the team within a Federal Government Agency based in the Adelaide CBD.
The Service Design Planning Branch is responsible for delivering on programs or projects as prioritised by the Agency. This will be achieved through monitoring and tracking the application of agreed ways of working that guide the Service Design Division.
The Hypercare Team support the national rollout of the PACE CRM. In addition, the team provide hypercare support for each major and BAU production release of PACE.
Responsibilities may include but are not limited to:
As this role is within the Federal Government, applicants are required to be Australian Citizens to be considered.
If you are interested in this role, please APPLY NOW.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
The Service Design Planning Branch is responsible for delivering on programs or projects as prioritised by the Agency. This will be achieved through monitoring and tracking the application of agreed ways of working that guide the Service Design Division.
The Hypercare Team support the national rollout of the PACE CRM. In addition, the team provide hypercare support for each major and BAU production release of PACE.
Responsibilities may include but are not limited to:
- Leading teams managing operational or technical PACE issues.
- Chairing Senior Leadership collaboration meetings.
- Prioritising and presenting options to Senior Executive Leadership.
- Supporting and leading multiple business areas in the hypercare process.
- Developing frequent reports or deliver presentation on hypercare activities.
- Establishing teams and processes, building team culture and support training in use of platforms and hypercare processes.
- Forward planning and development of improved strategies or processes to enhance existing hypercare processes.
- Deep understanding of Project Management and ability to use differing project tools.
- Evidenced ability to lead projects and Multi-disciplinary teams.
- Ability to influence stakeholders, drive decision making, and manage conflicting or challenging situations.
- Experience in the use of Jira and Confluence.
- Strong leadership, strategic organisation, influence and negotiation skills.
- Detailed understanding of SAP and Salesforce CRM platforms
- Detailed knowledge of NDIA operating systems, practice and processes is desirable.
As this role is within the Federal Government, applicants are required to be Australian Citizens to be considered.
If you are interested in this role, please APPLY NOW.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.