IT Solutions Specialist - CRM

Posted 26 January 2024
Salary$125000 - $138000 per annum
Job type Full time
DisciplineIT & Telecommunications

Job description

IT Solutions Specialist - CRM.


DFP Recruitment are partnering with a global organisation who are specialists within their field & are now continuing to grow within their technology team. They are looking to bring on board an IT Solutions Specialist across their Systems and CRM space.

They place human experience at the centre of their design process to create & deliver engaging, future-oriented projects that respond to the way people actually use space.

With a team of over 950 experts working across 17 studios in Australia, Asia, Europe, the Middle East & North America, their Global Studio model allows them to work collaboratively across time zones & borders, using the latest technology to share design intelligence & strengthen their knowledge base around the world.


The role of the IT Solutions Specialist - CRM is to undertake activities related to the technical implementation, development & technical support of the Group’s enterprise systems & digital platforms. This is a “hands on” role working on initiatives concurrently that optimise how users work. The role ensures that the systems are performing optimally, & changes are orchestrated and executed to achieve their objectives. The role ensures that end users are supported from an IT perspective.

The primary focus of this role is to support the systems & digital platforms that enable the Client Relationship & Bid Management functions across the enterprise. This includes CRM capability, Power BI reporting, SharePoint & digital applications leveraging the Power Platform. Their capability such as ERP (Finance, Project Operations) is considered secondary focus as they have a Solution Specialist in their team whose primary focus is to support such applications/business functions.

Our client utilise Dynamics 365 CRM for marketing, business planning, contact & opportunity management & BST for finance functions and Concur for expense management. They will be looking to evaluate ERP solutions in the future, with a focus on Project & Finance Operations.

Key Responsibilities
  • Partners with the business to understand user requirements, identify robust IT application solutions, & rapidly prototype solutions as a proof-of-concept for non-technical audiences.
  • Undertake the end-to-end development of business application solutions including apps, forms, workflows, SharePoint deployments, & system integrations.
  • Develop & maintain solution design & technical systems documentation.
  • Participate in planning & execution of tasks related to the evaluation & delivery of SharePoint, MS Teams, Power Platform, & Power BI based initiatives.
  • Conduct research & provide technical advice & direction in relation to operational & business systems, platforms, & development services.
  • Provide professional/technical advice to assist in the development of tools to facilitate Application Lifecycle Management & DevOps processes.
  • Provide technical support to end users – core systems include MS Dynamics CRM, HRIS and ERP and digital applications that have been developed inhouse, to support automation & streamlining of business functions.
  • Support, maintain & enhance existing Dynamics 365 customisations.
  • Maintain the CRM and Finance systems’ data integrity.
  • Coordinate testing, training, & system upgrades.
  • Continued improvement of process & functionality of the systems to support business needs.
  • Delivery & continued enhancement of management reporting.

Key skills and capabilities
  • Professional experience on medium to large scale IT projects.
  • Solid experience working with non-technical users to understand user requirements & develop solutions/enhancements in enterprise or consultancy environments.
  • Substantial experience in SharePoint configuration & administration with significant SharePoint Online experience.
  • Experience in CRM systems configuration & administration.
  • Recent professional experience delivering solutions using Power Platform.
  • Proficient in software development.
  • Solid Canvas Apps Development skills.
  • Strong experience in relational database design & query languages.
  • Demonstrated experience working with SDLC processes.
  • Demonstrated high level of customer service delivery.
  • Strong Business intelligence analytical and reporting skills (Excel, Power BI and/or SSRS).
This is a hybrid role based in the CBD working with a really engaging & welcoming company who are looking to do great things.

This is a newly created permanent role. If you would like to be considered for this fantastic opportunity, please send your resume in word format, clicking on the "Apply Now" button or for a confidential phone chat, please call Katrina Thorburn at DFP Recruitment on 0407862279.

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.