Job description
About the Client
Our client is a trusted leader in the health and member services sector, known for delivering exceptional support during key operational periods. As part of their commitment to member satisfaction and service excellence, they are seeking a proactive and detail-oriented Membership Consultant to assist during the upcoming rate review period.
About the Role
As a Membership Consultant, you will play a vital role in ensuring smooth and efficient member services. Your responsibilities will include:
About You
We’re looking for someone with:
How to Apply
Apply via the link or contact Harley Darmanin at hdarmanin@dfp.com.au or call 03 8632 9957 for a quick chat.
#scr-harley-darmanin
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.
Our client is a trusted leader in the health and member services sector, known for delivering exceptional support during key operational periods. As part of their commitment to member satisfaction and service excellence, they are seeking a proactive and detail-oriented Membership Consultant to assist during the upcoming rate review period.
About the Role
As a Membership Consultant, you will play a vital role in ensuring smooth and efficient member services. Your responsibilities will include:
- Processing membership applications, cancellations, cover changes, and related items in a high-volume environment.
- Adhering to service level agreements, compliance requirements, and upholding the company’s customer promise.
- Providing call centre support by responding to member enquiries and escalating complex cases as needed.
- Collaborating with internal teams including Membership Team Leaders, Health Funds, and Contact Centre staff to ensure seamless service delivery.
- Maintaining compliance with operational processes and proactively identifying opportunities for improvement.
About You
We’re looking for someone with:
- Experience in Private Health Insurance (PHI), including membership or claims processing
- Background in customer service and administrative support
- A proactive, solutions-focused approach to problem-solving
- Strong time management and ability to prioritise tasks
- High attention to detail and accuracy
- Clear and confident verbal and written communication skills
- Familiarity with internal systems or similar operational platforms
How to Apply
Apply via the link or contact Harley Darmanin at hdarmanin@dfp.com.au or call 03 8632 9957 for a quick chat.
#scr-harley-darmanin
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.
