Payments Officer - Parramatta

Posted 25 January 2024
Salary$44 per hour
Job type Contract
DisciplineGovernment FederalGovernment, Defence, Emergency

Job description

  • Multiple Federal Government opportunities in Paramatta
  • Commencing April 2024
  • Initial 12-month contract with possibility of extension
  • $44 per hour + super
We are currently seeking a number of experienced Payment Officers to join a vibrant Federal Government Department. This is a labour hire role based in Parramatta and scheduled to start by April 2024. 
The Role
The Payments Branch provides support and guidance to providers delivering services to participants. You will be responsible for investigating and resolving outstanding payment requests that have been rejected through the internal system and participant portals. The branch processes manual payments to providers and self-managed participants.
The APS4 Payments Officer will have a considerable level of contact with internal and external stakeholders and will be required to communicate with and provide advice on a range of matters to resolve complex enquiries.
Responsibilities may include but are not limited to:
  • Investigating and resolving outstanding payment requests.
  • Engaging with internal and external stakeholders to resolve payment enquiries.
  • Processing manual payments to providers and self-managed participants.
  • Working to resolve payment issues, guided by legislation, department policies and standards, and Payments Branch Standard Operating Procedures (SOPs).
  • Contribute to decision-making within the team/work area.
  • Consistently meeting team and individual work resolution targets.
  • Ensuring knowledge of and compliance with legislative, financial and administrative frameworks.
  • Maintaining an awareness of government decision-making processes, Agency guidelines and regulations.
About You
As the Payments Officer, you will be accountable to understand, analyse and interpret legislation, policies, strategies and program/project plans and must present with an inquiring mind and a strong attention to detail skills.
This will be a varied, busy role, with competing priorities that requires someone with the resilience to handle complex situations and the ability to work in a changing environment. In addition, you will be able to demonstrate the following:
  • Previous experience in a similar role, ideally within a Government department.
  • Intermediate to advanced IT and software skills.
  • High quality customer service skills with the ability to deal with conflict and provide empathy.
  • Experience in building relationships both with internal and external stakeholders.
  • It is highly desirable that applicants have an understanding of or lived experience in the field of disability.
To Apply:
In order to be considered applicants are required to hold an Australian Citizenship and successful applicants will be required to undergo a Federal Government Security Check.
If this sounds like the role for you, please submit an updated copy of your resume in MS Word format by hitting APPLY NOW or call Amy on (02) 9200 3671 for more information.
Please Note: Only shortlisted applicants will be contacted.

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.