Salesforce Support Engineer

Posted 03 April 2024
Salary$600 - $700 per day, Benefits: Plus Superannuation
LocationSurry Hills
Job type Contract
DisciplineInformation Technology

Job description

  • Sydney Based Location 
  • Long term contract with initial 12-month and possible extension)
  • APS6 Level band
  • WFH 2 days
Our Client is a Federal Government body that supports Australians and their families by valuing a positive contemporary attitude to disability. They are seeking an enthusiastic and professional Salesforce Support Engineer to join the team within a Federal Government Agency based in Surryhills.

About the role

This work involves multiple projects spanning a number of current industry-leading technologies, including Salesforce/Industries as a core component.

ey responsibilities:
  • Obtain a detailed understanding of the organisations complex business processes and rules
  • Maintain and configure Service Cloud, Health Cloud and Digital Experience applications
  • Provide advanced support for user issues, troubleshooting and resolving complex issues and coordinating with Salesforce support when necessary
  • Perform interrogation of various log sources to investigate issues
  • Evaluate new releases of Salesforce to determine functionality requirements and provide detailed information on how changes will apply to all affected departments/users
  • Develop and maintain documentation on processes and configuration
  • Build and foster positive relationships with business areas, to understand their priorities and business requirements, and guide them through user acceptance testing.
  • Undertake data analysis, data loading and reporting
  • Handle deeper customizations of the Salesforce platform, including setting up custom fields, custom objects, record types, page layouts, and validation rules
  • Experience in designing, building and debugging Flows, including screen, auto launched and scheduled Flows. Knowledge of error handling, debugging, and optimising Flows will be highly regarded
  • Use of Gitlab and version control for implementing fixes to production
  • Customize and manage Lightning Experience, which includes creating and assigning Lightning Pages and managing Lightning Apps
  • Work within an Agile delivery methodology
Required Skills:
  • More than 2 years’ experience within Salesforce eco-system, and Certified Salesforce Admin/Certified Platform App Builder
  • Strong problem solving and trouble-shooting skills
  • Demonstrates enthusiasm towards continued learning and development
  • Strong customer-focused attitude, effective communication, and the ability to translate complex technical concepts into user-friendly explanations.
  • Hands on experience with version control, branching and metadata deployments
  • Hands on experience with Vlocity/Omnistudio
  • Comfortable with new ways of thinking about accessibility and enthusiastic about accessible design & development will be highly regarded.

To Apply:

In order to be considered applicants are required to hold an Australian Citizenship and if successful will be required undergo a Federal Government Security Process. If this sounds like the role for you, please submit an updated copy of your resume in MS Word format by hitting APPLY NOW or contact Madhuri  on (02) 9200 3674 / for a confidential disucssion.

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.