Job description
Service Desk Analyst.
The Opportunity
Our Government client is looking for a Service Desk Analyst to join their collaborative team.
This is a long-term contract role starting as an initial 6-month contract with another 1-year extension afterwards, paying $45. plus, superannuation per hour across an 8-hour day and is be based in the CBD. This is a hybrid role.
This organisation also provides on-going training with career progression opportunities.
As this role is within the Federal Government, applicants are required to be Australian Citizens for this position.
The Role:
The Service Desk Analyst will provide responsible, reliable, and respectful service desk support to users of this organisations ICT systems within the service level agreement timeframes and as directed. This role is the first point of contact for them regarding ICT incidents and service requests relating to laptops, desktops, printers, mobile devices, video conferencing and other peripheral equipment. You will provide support via phone, email, remote access and in person.
Responsibilities:
· Provide first point of contact for them regarding IT incidents, service requests, and enquiries by phone, email, remote access and in person.
· Proficient in Microsoft products including Windows 10/11, Office 365, Outlook, MS Teams and Active Directory.
· Resolve incidents and service requests within established timeframes in accordance with Service Level Agreements via their service management tool.
· Maintain ICT assets and associated records for laptops, desktops, printers, mobile devices, video conferencing devices and other peripheral equipment.
· Deliver consistently high customer service while striving for a high level of first contact resolution.
· Ensure customers are kept up to date on the status of reported incidents and service requests and ensure all activities are recorded in the service management tool.
· Actively develop and maintain working relationships with all system users, other ICT support areas and service providers.
· Contribute to Knowledge Base content in line with writing styles and content guidelines.
To Apply
As this role is within the Federal Government, applicants are required to be Australian Citizens.
If you would like to be considered for this fantastic long-term contract role, please click "APPLY NOW" sending your resume in word format or for a confidential discussion please call Katrina Thorburn at DFP Recruitment on 0407862279.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
The Opportunity
Our Government client is looking for a Service Desk Analyst to join their collaborative team.
This is a long-term contract role starting as an initial 6-month contract with another 1-year extension afterwards, paying $45. plus, superannuation per hour across an 8-hour day and is be based in the CBD. This is a hybrid role.
This organisation also provides on-going training with career progression opportunities.
As this role is within the Federal Government, applicants are required to be Australian Citizens for this position.
The Role:
The Service Desk Analyst will provide responsible, reliable, and respectful service desk support to users of this organisations ICT systems within the service level agreement timeframes and as directed. This role is the first point of contact for them regarding ICT incidents and service requests relating to laptops, desktops, printers, mobile devices, video conferencing and other peripheral equipment. You will provide support via phone, email, remote access and in person.
Responsibilities:
· Provide first point of contact for them regarding IT incidents, service requests, and enquiries by phone, email, remote access and in person.
· Proficient in Microsoft products including Windows 10/11, Office 365, Outlook, MS Teams and Active Directory.
· Resolve incidents and service requests within established timeframes in accordance with Service Level Agreements via their service management tool.
· Maintain ICT assets and associated records for laptops, desktops, printers, mobile devices, video conferencing devices and other peripheral equipment.
· Deliver consistently high customer service while striving for a high level of first contact resolution.
· Ensure customers are kept up to date on the status of reported incidents and service requests and ensure all activities are recorded in the service management tool.
· Actively develop and maintain working relationships with all system users, other ICT support areas and service providers.
· Contribute to Knowledge Base content in line with writing styles and content guidelines.
To Apply
As this role is within the Federal Government, applicants are required to be Australian Citizens.
If you would like to be considered for this fantastic long-term contract role, please click "APPLY NOW" sending your resume in word format or for a confidential discussion please call Katrina Thorburn at DFP Recruitment on 0407862279.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.