Registered providers are required to maintain an incident management system and submit reportable incidents to the Commission. Reportable Incidents include death, serious injury, abuse and neglect, sexual/physical assault or misconduct and the unauthorised use of restrictive practices.

The Commission has oversight of reportable incident notifications about serious incidents which have occurred (or are alleged to have occurred) in connection with the provision of NDIS supports and services to a person with disability.

The Reportable Incidents team monitors the response of registered providers to adequately manage any immediate risk to a participant’s safety and wellbeing, undertake assessment and investigation of the incident and follow up appropriately. The team provides advice, information and training about reportable incidents management to NDIS providers.

The Reportable Incidents team works closely with other teams at the Commission to take appropriate compliance action, including investigation, and identify systemic issues.