Measuring and Improving Employee Wellbeing
Our upcoming forums on Employee Wellbeing aim to provide a comprehensive understanding of the key factors that drive wellbeing at work. The below case study by FBG Group, highlights the importance for organisations to establish an effective wellbeing strategy.
You can only improve what you measure
A recent strategic wellbeing project with an organisation of approximately 1,000 employees found that 10% of their workforce were ‘flourishing’, 75% were ‘coping’ and 15% were ‘struggling’. ‘Flourishing’ refers to employees assessed as having high to very high levels of psychological wellbeing, ‘coping’ describes those in the moderate range and the ‘struggling’ group are those assessed as having low to very low levels of wellbeing.
Within the 15% ‘struggling’ group, approximately 6% were experiencing clinical levels of psychological distress that warranted professional psychological assistance and the remaining 9% were classified as ‘at risk’, indicating the need for individual help to avoid the slide into more significant wellbeing problems. This organisation’s ‘wellbeing profile’ is not atypical for Australian employers.
Drivers of high and low wellbeing
Across their organisation, key wellbeing enablers identified by the diagnostic were:
the opportunity for staff to utilise all their skills in their roles,
the ability to maintain a sound level of work and personal life balance and
a high level of work support between co-workers.
On the other hand, the main wellbeing derailers in the organisation were:
a low level of person centred support from their managers,
gaps in employees’ skills /knowledge felt needed to operate at their optimal level and
elevated levels of personal (non-work) issues in a particular area/demographic.
Often, ‘the things that bring you down’ are not the opposite of the things that ‘lift you up’
Employees that were found to be ‘flourishing’ were flourishing because they felt like their skills were fully utilised and continuously developing. Referred to as the ‘positive integration of work and personal life’. From a personality perspective, they had high levels of self-efficacy, a belief in one’s competence and abilities.
Those that were ‘struggling’ had their wellbeing particularly pulled down by various factors within themselves and their environment. Of particular note was having low ‘activity connection’ and also low levels of ‘personal support’ from their manager. ‘Activity Connection’ refers to the psychological benefits of being fully engaged in an activity or interest to the point of absorption and ‘Personal Support’ refers to the importance of person-centred management (reflecting interest, consideration and concern) as opposed to task-focussed management.
Differences help target effective wellbeing strategies
While there was generally a high level of consistency in the Wellbeing Profile across the organisation, there were organisational outliers.
In one area, wellbeing was being pulled down by low levels of operational support and in another, `non-work’, personal problems were more prevalent. On the flip side, employee wellbeing in one area was elevated above that of most of the organisation due to higher levels of team work and peer support.
Engagement + Wellbeing = Sustainability
Employee engagement here was found to be very high. Research however shows that engagement alone is not sufficient to sustain organisational productivity. Wellbeing has been identified as the missing factor that sustains engagement and productivity over time. The analyses of the results for this organisation showed that while wellbeing was at a sound level, strategies to further lift wellbeing would be necessary to sustain the current levels engagement and productivity.
The diagram below illustrates this practice. Sustainable engagement is a result of high engagement combined with high wellbeing. Without high levels of both factors, engagement becomes either negative or unstable.
What happened next?
This organisation initiated a strategic wellbeing exercise to help formulate an employee wellbeing strategy. It was based on a sound, evidence based framework, their employee wellbeing profile, and identified group and individual needs.
The diagnostic data and trends were workshopped with stakeholders where a wellbeing action plan was developed, including targeted programs to address their core wellbeing issues.
Employees with low wellbeing were provided with confidential, professional help, and others were offered individual Wellbeing Reports and one-on-one debriefs. The aim was to develop Individual Wellbeing plans to further lift wellbeing.
Program evaluation is planned for 12-18 months’ time to measure the personal and organisational impact of the wellbeing program.
To register for our upcoming Melbourne session in August please contact Tom Hatch email@example.com, (03) 98632 9952 or your DFP Consultant.