A03 Customer Service Officer

Posted 11 May 2022
Salary$40 - $43 per hour
LocationCannon Hill
Job type Temporary
DisciplineCustomer Service/Call Centre

Job description

DFP are proud to be partnering with a key State Government area in recruiting experienced Customer Service Officers within their busy contact centre.

The roles: 

As a Customer Service / Maintenance Support Officer you will be receive incoming calls from a diverse range of customers to provide assistance with arranging maintenance to be carried out on their property. You will be be providing information to customers in line with legislation and processes as well as ensuring systems are updated to reflect accurate notes and actions. You will be working to a variety of KPI's to ensure exceptional service levels are met.

About you: 

You are an experienced Call Centre Operator and will demonstrate the following skills and abilities:
  • Excellent customer service skills
  • High level communication (both verbal & written) skills
  • The ability to problem solve and manage a variety of customer queries
  • Excellent time management skills and the ability to multi-task
  • Demonstrated ability to build relationships with a diverse range of customers
  • Excellent computer literacy (Word, Excel and TEAMS) as well as the ability to learn and utilise internal systems
Key Details 
  • Commencing ASAP
  • Temporary role for through to 30th July 2022
  • Full time hours, Monday to Friday 8am-5pm
  • Based in Cannon Hill - parking available onsite
Please click APPLY to submit your application for this fantastic opportunity. Interviews will commence immediately.

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.

Note: You may be required to provide evidence of your COVID-19 vaccination status.