Job description
Our client is currently seeking an APS6 Service Designers to join a team within a Federal Government Agency based in either Brisbane, Surry Hills, Geelong or Richmond.
This Government body works with people with disability, providers, and the community to deliver nationally consistent, responsive, and effective regulation of service providers. They seek to uphold the rights of, and promote the health, safety, and wellbeing of people with disability receiving supports or services.
The Role:
The role is in Participant Experience Design division and is the key driver of the Participant Service Improvement Plan and the Participant Service Charter. The division’s work is to design and deliver Scheme service improvements to provide quality participant outcomes and enhance experiences.
This is an assignment from late September for 12 months, working Monday to Friday, 37.5 hours per week with a payrate of APS6 $60.26 per hour plus super. This role can be based in Brisbane, Surry Hills, Geelong or Richmond and hybrid flex is available. You must hold Australian Citizenship at the time of applying.
Responsibilities include but are not limited to:
As this role is with a Federal Government Agency, applicants are required to hold Australian Citizenship at the time of applying. Positions are for a 12 month assignment with view to extension, at APS6 equivalent. WFH available for up to 2 days per week following training.
To express interest, please apply now through the available link.
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.
This Government body works with people with disability, providers, and the community to deliver nationally consistent, responsive, and effective regulation of service providers. They seek to uphold the rights of, and promote the health, safety, and wellbeing of people with disability receiving supports or services.
The Role:
The role is in Participant Experience Design division and is the key driver of the Participant Service Improvement Plan and the Participant Service Charter. The division’s work is to design and deliver Scheme service improvements to provide quality participant outcomes and enhance experiences.
This is an assignment from late September for 12 months, working Monday to Friday, 37.5 hours per week with a payrate of APS6 $60.26 per hour plus super. This role can be based in Brisbane, Surry Hills, Geelong or Richmond and hybrid flex is available. You must hold Australian Citizenship at the time of applying.
Responsibilities include but are not limited to:
- Leading research to contribute to agency understanding.
- Conducting qualitative and quantitative research.
- Documenting current service states and identifying participant and staff experiences.
- Managing process design improvements.
- Advocating for participants and stakeholders.
- Facilitating design-thinking sessions and testing future experiences.
- Applying knowledge of agency roles and impacts.
- Overseeing end-to-end service experiences to ensure consistency across touchpoints.
- Human-centred design: Proficiency in designing services and experiences that prioritise the needs and preferences of end users
- User research: Ability to conduct both primary and secondary research, including developing research plans and guides, conducting user research including interviews, surveys and workshops to gain insights into user pain points and opportunities
- Persona development: Creating user personas to represent different user groups and their characteristics
- Journey mapping: Skill in creating user journey maps to visualise and improve the user experience
- Service blueprinting: Proficiency in service blueprinting to define and map out service processes and enablers
- Co-Design and Facilitation: Ability to lead co-design sessions with stakeholders and users to gather input and ideas
- Design thinking: Strong understanding of design thinking methodologies and approaches
- Usability testing: Experience in conducting usability testing to validate service design concepts and products
- Visual design: Proficiency in visual design principles to create aesthetically pleasing designs
- Cross-functional collaboration: Ability to collaborate effectively with other team members and stakeholders
- Agile Methodologies: Familiarity with agile methodologies like Agile or Kanban
As this role is with a Federal Government Agency, applicants are required to hold Australian Citizenship at the time of applying. Positions are for a 12 month assignment with view to extension, at APS6 equivalent. WFH available for up to 2 days per week following training.
To express interest, please apply now through the available link.
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.
