APS4 Payments Officer

Posted 29 July 2022
Salary$44 per hour
LocationBrisbane
Job type Temporary
DisciplineCall Centre Operator, Customer Service
ReferenceJO-2008-472533-8

Job description

The Role
 
The Payments Branch provides support and guidance to providers delivering services to participants. You will be responsible for investigating and resolving outstanding payment requests that have been rejected through the internal system and participant portals. The branch processes manual payments to providers and self-managed participants.
 
The Payments Officer is a team membership position that will work within defined parameters relating to their area of responsibility. It will apply policy, principles, practices and procedures to achieve outcomes that supports and contributes to Department objectives. The APS4 Payments Officer will have a considerable level of contact with internal and external stakeholders and will be required to communicate with and provide advice on a range of matters to resolve straightforward to moderately complex enquiries.
 
This will be a varied, busy role and requires someone with resilience and an ability to work in a changing environment.
 
Responsibilities include:
  • Investigating and resolving outstanding payment requests.
  • Engaging with internal and external stakeholders to resolve payment enquiries.
  • Processing manual payments to providers and self-managed participants.
  • Working to resolve payment issues, guided by legislation, department policies and standards, and Payments Branch Standard Operating Procedures (SOPs).
  • Contribute to decision-making within the team/work area.
  • Consistently meeting team and individual work resolution targets.
  • Ensuring knowledge of and compliance with legislative, financial and administrative frameworks.
  • Maintaining an awareness of government decision-making processes, Agency guidelines and regulations.
 About You
 
As the Payments Officer, you will be accountable to understand, analyse and interpret legislation, policies, strategies and program/project plans and must present with an inquiring mind and a strong attention to detail skills.
 
In addition, you will be able to demonstrate the following:
  • Comfortable working in a hot desk environment
  • Ability to deal with sometimes confronting and complex situations
  • Ability to deal with conflict and provide high levels of empathy
  • Managing demanding and changing workloads
  • Previous experience in a similar role, ideally within a Government department
  • Excellent organisational and interpersonal skills
  • Intermediate to advanced IT and software skills
  • Have the demonstrated capacity to develop strong networks and work as part of a team
  • Sound judgement, be able to work with a degree of independence and within tight timeframes
  • A flexible and responsive approach to stakeholder needs and a demonstrated ability to build and sustain relationships with a wide range of internal and external stakeholders.
As this role sits within a Federal Government department, applications are required to hold Australian Citizenship to be considered.
 
If this sounds like the role for you, hit APPLY NOW.

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.

Note: You may be required to provide evidence of your COVID-19 vaccination status.