Job description
Our client is an organisation that is making a difference in the community. They work with the most disadvantaged within our communities and provides 200 services ranging from aged care, homelessness services, child and family care, counselling, employment, training and education and health services.
The Role:
Our client is seeking 4 Contact Centre Agents who will be responsible for answering calls and helping individuals finds the services they need.
Your responsibilities are but not limited to:
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
Note: You may be required to provide evidence of your COVID-19 vaccination status.
The Role:
Our client is seeking 4 Contact Centre Agents who will be responsible for answering calls and helping individuals finds the services they need.
Your responsibilities are but not limited to:
- Managing and responding to enquiries for EVP assistance directed through the EVP telephone helpline number
- Entering client details and referrals into the EVP Client Relationship Management (CRM) system
- Providing proactive response or escalation to the Team Leader and Case Management Team (CMT) whenever there are issues of concern or trends in enquiries.
- Capturing and reporting on key metrics on a weekly basis.
- Excellent phone manner with advanced written and verbal communications skills
- Experience in a complaints or a call centre prior
- Strong computer literacy skills, including Microsoft Word and Excel
- Current Working with Children Check clearance or agreement to get one
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
Note: You may be required to provide evidence of your COVID-19 vaccination status.