Job description
Our client is seeking an experienced Customer Service Officer for a 6-month temporary casual contract located in their Esperance office.
Rate: $45 per hour plus Super
Hours: Full-time – 37.5 hours per week - 8am to 4pm
Duration: 6 months with possible extension
Type: Temporary casual contract (no leave entitlement – casual loading included in rate)
ACCOUNTABILITIES
Customer and metering services
• Undertake reception duties, including front counter, facilitate guest sign ins and answer incoming calls
• Provide telephone support for other regions where required.
• Manage customer queries including billing and metering issues and interface with contracted customer service team or refer on where needed.
• Manage customers' needs effectively which could include identification and referral or customers experiencing financial hardship, family and domestic violence, concessions and other relevant living pressures.
• Perform distributed call centre (DCC) duties as per the roster.
• Perform duties in accordance to agreed procedures and compliance requirements
• Support the Customer and Community Manager as required with high level administrative duties
• Provide customer communications support to Customer and Community Manager during large scale planned and unplanned outages or other emergencies.
• Identify and lead customer services improvement projects, as required.
• Perform regional service delivery to customers in regional towns and communities.
• Undertake customer service duties as required.
Administrative support
• Coordinate visitation schedules for the region and provide support for other regions as required.
• Log office maintenance issues through the correct self-service channels.
• Provide administrative support to the office including maintaining sufficient stationery stocks, bespoke orders, catering, mail and ordering of other consumables.
• Manage customer brochures and ensure sufficient stock is always available and on display.
• Assist the Customer and Community Manager and Community Engagement Manager with the Customer Partnership program administration as required.
Essential:
• Excellent communication skills – verbal and written
• Ability to work autonomously and take initiative
• Minimum of five years’ experience in a customer service role
• Current National Police Clearance (or ability to obtain if successful)
If you meet the above requirements and would like to be submitted, APPLY NOW or email jchiplinsky@dfp.com.au for more information.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
Rate: $45 per hour plus Super
Hours: Full-time – 37.5 hours per week - 8am to 4pm
Duration: 6 months with possible extension
Type: Temporary casual contract (no leave entitlement – casual loading included in rate)
ACCOUNTABILITIES
Customer and metering services
• Undertake reception duties, including front counter, facilitate guest sign ins and answer incoming calls
• Provide telephone support for other regions where required.
• Manage customer queries including billing and metering issues and interface with contracted customer service team or refer on where needed.
• Manage customers' needs effectively which could include identification and referral or customers experiencing financial hardship, family and domestic violence, concessions and other relevant living pressures.
• Perform distributed call centre (DCC) duties as per the roster.
• Perform duties in accordance to agreed procedures and compliance requirements
• Support the Customer and Community Manager as required with high level administrative duties
• Provide customer communications support to Customer and Community Manager during large scale planned and unplanned outages or other emergencies.
• Identify and lead customer services improvement projects, as required.
• Perform regional service delivery to customers in regional towns and communities.
• Undertake customer service duties as required.
Administrative support
• Coordinate visitation schedules for the region and provide support for other regions as required.
• Log office maintenance issues through the correct self-service channels.
• Provide administrative support to the office including maintaining sufficient stationery stocks, bespoke orders, catering, mail and ordering of other consumables.
• Manage customer brochures and ensure sufficient stock is always available and on display.
• Assist the Customer and Community Manager and Community Engagement Manager with the Customer Partnership program administration as required.
Essential:
• Excellent communication skills – verbal and written
• Ability to work autonomously and take initiative
• Minimum of five years’ experience in a customer service role
• Current National Police Clearance (or ability to obtain if successful)
If you meet the above requirements and would like to be submitted, APPLY NOW or email jchiplinsky@dfp.com.au for more information.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
