Data Analyst - Employee Services

Posted 04 May 2022
Salary$60 per hour
LocationPerth
Job type Contract
DisciplineGovernment State, I.T. & T
ReferenceJO-2205-481330

Job description

Our state government client is currently seeking a Data Analyst (Employee Services) for a 2 month assignment in the Perth CBD starting ASAP.

The Data Analyst is responsible for:
  • Leading and managing the development, review, monitoring and provision of an optimal data analysis service for customers in alignment with service level agreements (SLAs), key performance indicators (KPIs), compliance standards and regulations.
  • Understanding and interrogating Employee Services (ES) data and working with multiple systems and sources to ensure continued integrity of data held on systems used by ES.
  • Developing, implementing and maintaining a data management system with indicators, measures and data sources for ES.
  • Extracting, interpreting and analysing ES workflow activities and applying business analytics practices to gain meaningful insights to improve performance, drive continuous improvements and inform decision making.

Responsibilities:
  • Provide a highly responsive and proactive customer focused service by understanding the customers’ needs, providing advice and guidance, being proactive, offering solutions and resolving any queries.
  • Lead and manage the development, review, monitoring and provision of an optimal data analysis service for customers in alignment with SLAs, KPIs, compliance standards and regulations.
  • Understand and interrogate ES data and work with multiple systems and sources to ensure continued integrity of data held on systems used by ES for monitoring and analysis.
  • Develop, implement and maintain a data management system with indicators, measures and data sources for ES.
  • Establish baseline data and track in line with SLA KPIs, compliance standards etc.
  • Execute data queries, undertake qualitative and quantitative data analysis, identify problems and report on data trends.
  • Support ES by extracting, interpreting and analysing workflow activities and applying business analytics practices to gain meaningful insights to improve performance, drive continuous improvements and inform decision making.
  • Develop, design and implement innovative data and business analytic solutions using modelling and dashboards.
  • Understand Structured Query Language (SQL) and apply this knowledge to interrogate complex databases.
  • Plan, organise and undertake analysis of statistical information.
  • Contribute to the development, implementation and performance monitoring of the function.
  • Monitor data structures, data quality and control mechanisms.
  • Develop and review data analysis stages.
  • Consult and collaborate with others in the development and management of performance and reporting initiatives/systems used to monitor the business performance.
  • Monitor and report on key activities and workload.
  • Contribute to the development and implementation of ES projects and initiatives including identifying opportunities for improvements and proposing solutions.

Essential Criteria:
  • Demonstrated commitment and ability to deliver a responsive customer focused service with a personal commitment to continually achieving a high level of customer satisfaction.
  • Demonstrated experience in building data management solutions and working with the relevant data management software to handle large and complex data sets.
  • Demonstrated experience collecting, interpreting and undertaking qualitative and quantitative data analysis in a complex environment to gain meaningful insights to improve performance, drive continuous improvements and inform decision making.
  • Excellent interpersonal skills with the ability to develop and manage collaborative relationships with internal and external customers, business partners and stakeholders.
  • Excellent communication skills with ability to articulate findings/results in a clear and concise manner.
  • Highly developed accuracy and attention to detail.

Desirable Criteria:
  • Tertiary qualifications in relevant discipline.
  • Sound knowledge of database management principles and understanding of Structured Query Language (SQL) with the ability to apply this knowledge to interrogate complex databases.
  • Current knowledge of legislative and regulatory frameworks for data confidentiality and privacy and how the underlying legislative obligations impact on the organisation’s employment and service delivery.

Appointment is subject to:
  • Completion of 100 point identification check
  • Successful Criminal Record Screening Clearance
  • Successful Pre-Employment Integrity Check

Please note you must be fully vaccinated against Covid-19, including a booster dose if eligible.

If this opportunity sounds like the right fit for you and you are interested, please apply now with your CV and a cover letter demonstrating your suitability against the above. If you are successful, a member of the team will contact you to discuss the position in detail.


DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.

Note: You may be required to provide evidence of your COVID-19 vaccination status.