Job description
Our client, is a dynamic organization at the forefront of digital innovation, committed to enhancing healthcare through cutting-edge technologies. As a leader in the field, they are dedicated to optimizing the performance and reliability of systems, ensuring seamless delivery of services to their stakeholders. The position can be located in either Brisbane, Sydney or Canberra.
Reporting directly to the Director, Enterprise Operations Centre, the Manager of Enterprise Operations Centre plays a pivotal role in ensuring the high performance and reliability of the agency's products and systems. The successful candidate will lead the implementation of end-to-end monitoring solutions, leveraging their expertise to integrate these solutions into the Enterprise Operations Centre.
Key Responsibilities:
Should you have any questions, please reach out to Mel Ireland, 07 3239 2598 / mireland@dfp.com.au. Look forward to receiving your application and cover letter.
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.
Reporting directly to the Director, Enterprise Operations Centre, the Manager of Enterprise Operations Centre plays a pivotal role in ensuring the high performance and reliability of the agency's products and systems. The successful candidate will lead the implementation of end-to-end monitoring solutions, leveraging their expertise to integrate these solutions into the Enterprise Operations Centre.
Key Responsibilities:
- Establish and manage Enterprise Operations Centre practices in alignment with ITIL and SIAM standards.
- Oversee event management practices, ensuring appropriate alerting and escalation procedures.
- Manage and report on Service Level Agreements (SLAs) with service providers.
- Monitor the performance of agency systems, building automated reports and dashboards to reflect business priorities and metrics.
- Collaborate with internal and external teams to implement automated alerting and notification systems, reducing mean time to restore (MTTR).
- Proactively support incident and problem management processes.
- Collaborate with external service providers responsible for system monitoring.
- Essential: IT Service Operations v4 certification (e.g., ITIL v4).
- Desirable: Graduate Degree in Information Technology and/or Business.
- Desirable: IT/Digital/Business certifications relevant to the role.
- 3-5 years of relevant experience in IT Service Delivery or Support.
- Additional formal training in the following areas is desirable and will support success in the role:
- Experience in Dynatrace.
- Business and Delivery domain areas such as process design (especially Lean and Kanban), program/project management, and Agile delivery.
- Service Integration Management (SIAM).
- Technology, Quality, and Risk domain areas such as IT architecture, systems engineering/software development, and quality management.
Should you have any questions, please reach out to Mel Ireland, 07 3239 2598 / mireland@dfp.com.au. Look forward to receiving your application and cover letter.
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.
