Sales / Customer Experience Manager

Posted 18 July 2022
Job type Full time
DisciplineSales Manager

Job description

Our client is in a big growth phase and is now looking for a high energy, motivating Sales Manager to join its Tullamarine based team. 

About the Employer
Our client prides itself on providing the best animal travel service across Australia and Internationally (and this is proven through amazing customer feedback). 

About the role
We’re after a natural leader who has the experience and skillset to develop and coach the team to drive high performance in sales and customer service.  As this is a new position, you will have the opportunity to design and implement end-to-end customer contact journeys including phone triaging and escalation. 

About you
You will have significant experience running/managing a team for sales and customer service performance.  Along with this, you’ll have the following experience and competencies

  • Proven work history designing and implementing end-to-end customer contact journeys, including phone triage and escalation

  • Exposure to auditing jobs and using audit outcomes to lead staff

  • Prior experience working in an operational environment significant compliance requirement

  • An ability to set and report against KPIs

  • Leadership to staff to achieve KPIs whilst delivering strong service levels

  • Developing, reporting against, and managing contact centre metrics

If this sounds like the role for you, please click the Apply Now button, otherwise I’m more than happy to have a confidential chat with you on 03 8632 9924 (Miriam).

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.

Note: You may be required to provide evidence of your COVID-19 vaccination status.