Travel Consultant (pet relocation)

Posted 26 April 2022
Salary$65000 - $75000 per annum
Job type Full time
DisciplineAdministration, Office Support & Secretarial

Job description

If you’re passionate about bringing beloved pets to their owners and using your top administration skills to provide excellent customer service, then this is the next career step for you. 
About the Employer:
Our client prides itself on providing safe and efficient animal transport across Australia and Internationally (this is backed up by customer feedback).   Whether it’s dogs, cats, giraffes, reptiles or any other domestic or exotic animal, our client treats every animal like royalty. 
About the Role: 
You will be delivering an end-to-end travel service focussing on top customer service.  You’ll be liaising with clients, customs, airlines etc. to ensure everything is lined up for each pets successful relocation.  Your day to day will be varied and interesting and will include the following:
  • Liaising closely with clients to ensure medical and other animal requirements are accurately detailed
  • Arrange quotes and receive documentation related to housing and transport
  • Organise flights to coincide with pet welfare guidelines, timelines, and client requirements
  • Ensure all documentation is completed correctly and double checked for accuracy
  • Continuously liaise with all involved in the move to ensure a high level of animal welfare and customer satisfaction
About You: 
You will be a people-person who enjoys taking ownership of projects and providing great outcomes.  You will thrive in a busy, and sometimes unpredictable, environment, enabling you to use your excellent customer service and organisational skills.  Along with this, you’ll have skills and experience the following:
  • Amazing administration skills
  • Professional and empathetic customer service-focussed communication style
  • Strong attention to detail
  • Experience in travel or logistics (ideal but not essential)
  • Ability to adapt and handle change
If this sounds like exactly what you’ve been looking for, please click the Apply Now button.  Alternatively, please call Miriam on 03 8632 9924 for a confidential discussion.

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.

Note: You may be required to provide evidence of your COVID-19 vaccination status.