Job description
Our valued State Government client is seeking an AO3 Maintenance Support Officer to join their team in Maryborough. This busy role is based within a Maintenance Response Centre and operates in a call centre environment within a small, supportive team. You will deliver efficient, high-quality customer service while completing a range of administrative tasks in a fast-paced setting.
Position Overview:
Mandatory Requirements:
Highly Desirable Skills & Experience:
This is a great opportunity to build your State Government experience while contributing to an essential customer-focused service.
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us-1/policies. Do not submit any sensitive personal information in your resume.
Position Overview:
- Answer inbound calls and manage maintenance-related enquiries
- Complete administrative duties to support maintenance operations
- Provide high standards of customer service to customers and stakeholders
- Work in a KPI-driven environment with performance monitoring
- Demonstrate strong interpersonal skills, including negotiation, de-escalation, and dispute resolution
- Maintain accuracy when updating records, systems, documents, and reports
- Undertake general administrative functions as required
Mandatory Requirements:
- Moderate experience with Microsoft Excel and Word
Highly Desirable Skills & Experience:
- Strong time management and attention to detail
- Ability to work effectively in a fast-paced environment
- Capability to operate under pressure and in stressful situations
- Ability to work autonomously following on-the-job training
- General office skills, including Outlook
- Maintenance knowledge (advantageous)
This is a great opportunity to build your State Government experience while contributing to an essential customer-focused service.
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us-1/policies. Do not submit any sensitive personal information in your resume.
