APS 6 Salesforce Support Engineer

Posted 03 April 2024
Salary$650 - $750 per day
Job type Contract
DisciplineGovernment FederalGovernment Local

Job description

APS 6 – Salesforce Support Engineer
  • $650 - $750 (excluding super)
  • Canberra
  • Contract (12-months, possible extension)
  • WFH 2 days
About the role
This work involves multiple projects spanning a number of current industry-leading technologies, including Salesforce/Industries as a core component.

  • Obtain a detailed understanding of the organisations complex business processes and rules
  • Maintain and configure Service Cloud, Health Cloud and Digital Experience applications
  • Provide advanced support for user issues, troubleshooting and resolving complex issues and coordinating with Salesforce support when necessary
  • Perform interrogation of various log sources to investigate issues
  • Evaluate new releases of Salesforce to determine functionality requirements and provide detailed information on how changes will apply to all affected departments/users
  • Develop and maintain documentation on processes and configuration
  • Build and foster positive relationships with business areas, to understand their priorities and business requirements, and guide them through user acceptance testing.
  • Undertake data analysis, data loading and reporting
  • Handle deeper customizations of the Salesforce platform, including setting up custom fields, custom objects, record types, page layouts, and validation rules
  • Experience in designing, building and debugging Flows, including screen, auto launched and scheduled Flows. Knowledge of error handling, debugging, and optimising Flows will be highly regarded
  • Use of Gitlab and version control for implementing fixes to production
  • Customize and manage Lightning Experience, which includes creating and assigning Lightning Pages and managing Lightning Apps
  • Work within an Agile delivery methodology
Essential Criteria 
  • More than 2 years’ experience within Salesforce eco-system, and Certified Salesforce Admin/Certified Platform App Builder
  • Strong problem solving and trouble-shooting skills
  • Demonstrates enthusiasm towards continued learning and development
  • Strong customer-focused attitude, effective communication, and the ability to translate complex technical concepts into user-friendly explanations.
Desirable Criteria 
  • Hands on experience with version control, branching and metadata deployments
  • Hands on experience with Vlocity/Omnistudio
  • Comfortable with new ways of thinking about accessibility and enthusiastic about accessible design & development will be highly regarded.
Application Requirements 
  • Applicants must hold Australian citizenship.
  • Applicants must hold Baseline Clearance.
  • National Criminal History Records Check and completion of the Agency’s screening checks
Applications close 16/04/24
For further details, please contact Mishael Solomon on 02 6162 7317 or email via MSolomon@dfp.com.au

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.