APS3 Client Contact Support Officer

Posted 22 July 2022
Salary$39 per hour, Benefits: Federal Government Opportunity
LocationSydney CBD
Job type Contract
DisciplineGovernment Federal, Government, Defence, Emergency

Job description

  • Federal Government Opportunity in Sydney CBD
  • Initial contract until the end of December with the possibility of extension
  • $39 per hour + super
Our Federal Government client is currently seeking a Client Contact Support Officer to join their Sydney Team for an immediate start contract until the end of December with the possibility of extension.

Typical Duties:
  • Delivering a professional telephone enquiry service and providing information on the range of benefits and services.
  • Guiding and assisting members of the community to appropriate information resources.
  • Conducting client assisted claiming and processing client tasks via Process Direct.
  • Redirecting more complex enquires in line with VAN procedures and escalation protocols.
  • Recording all telephone enquiries on a client contact database and forwarding appropriate written correspondence where required.
  • Liaising with other work areas, Government agencies and Service organisations.
  • Providing administrative and clerical support within the Team and assisting in the preparation of relevant resource materials.
  • Entering data accurately and efficiently whilst running multiple applications simultaneously, including internet / intranet, MS window, Client Contact recording system and various management information systems.
Successful candidates will possess the ability to:
  • Ability to manage and organise work in the context of competing priorities.
  • Attention to detail, especially when conducting proof of identity.
  • Well-developed written skills and the ability to write in a clear and concise manner.
  • Well-developed verbal communication skills and the ability to de-escalate contentious calls.  
  • Demonstrated personal resilience and ability to manage sensitive information.
  • Experience working within the parameters of the Australian Public Service.      
To Apply:
As this role sits within the Federal Government you must hold Australian Citizenship to be eligible.
If this sounds like the role for you, please submit an updated copy of your resume in MS Word format by hitting APPLY NOW or contact Amy on (02) 9200 3671 for more information.

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.

Note: You may be required to provide evidence of your COVID-19 vaccination status.