Job description
DFP are currently seeking a number of candidates to work with our Federal Government client in Brisbane CBD.
The ideal candidate/s will have demonstrated customer service experience within a call centre environment (inbound and outbound).
Role responsibilities will include but not be limited to:
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.
The ideal candidate/s will have demonstrated customer service experience within a call centre environment (inbound and outbound).
Role responsibilities will include but not be limited to:
- Providing a direct service to clients, including other government departments and agencies;
- Providing accurate information on the range of benefits and services provided by the client either by telephone in-person
- Claims processing
- Responding to incoming mail and electronic correspondence;
- Recording all communications with clients; liaising with other departments as required;
- Handling escalated enquiries; and
- Data entry into an in-house information management system
- Effective communication and the ability to build positive working relationships with relevant stakeholders will be critical to your success in this role. You will need to be flexible to work changes and shifting priorities.
- Have excellent computer skills / the ability to learn new systems
- Be able to build rapport with both internal and external stakeholders
- Respond to queries in an efficient and professional manner
- Demonstrate excellent written and verbal communication skills
- Have the ability to understand and apply relevant legislation and policy
- Attractive hourly rate of $39 per hour + super
- Monday to Friday, between 7am and 7pm - no weekends!
- Work in the heart of CBD, close to public transport
- Receive extensive training, and work within a supportive team environment
- Contract initially until 30th April 2025, with extensions
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.
