APS3 Participant Support Officer

Posted 07 November 2023
Salary$37.36 per hour
LocationPort Augusta
Job type Temporary
DisciplineGovernment FederalGovernment, Defence, Emergency

Job description

Our client is currently seeking an APS3 Participant Support Officer to join the team within a Federal Government Agency based in Port Augusta, SA.

National Delivery is responsible for engaging with participants and managing participant plans and supports. State/Territory-based business units manage the operating functions of the Scheme, ensuring accessible, nationally consistent participant experiences.
Responsibilities may include but are not limited to: 
  • Providing counter/reception support for the local office including participant enquiries in the self-help kiosks.
  • Managing the team shared email inbox, appointments, and telephone enquiries.
  • Coordinating appointments with the use of Agency office facilities and ensuring facilities are accessible for participants.
  • Undertaking research and investigation activities and preparing associated reports and correspondence.
  • Interrogating the Agency Business system to identify appropriate actions.
  • Supporting planning teams by actioning planning tasks that do not require delegation.
  • Undertaking a range of data entry activities.
  • Receiving and recording complaints and other feedback in the Agency Business systems
The successful candidate will be able to demonstrate the following: 
  • Previous experience in a similar environment
  • Applies judgement, intelligence and common sense.
  • Communicates clearly and concisely.
  • Applies and builds appropriate knowledge, skills and experience.
  • Adapts to, supports and manages change.
  • Effectively manages time and resources to ensure that work is completed efficiently.
This role is at the APS3 level equivalent offering $37.36 per hour + 11% super. The rate of pay is casually loaded, as you will not be accruing annual or sick leave.
As this role is within the Federal Government, applicants are required to be Australian Citizens to be considered.
If you are interested in this role, please APPLY NOW or call Tyler Waterhouse on 8400 4433 for more information.

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.