APS3 Services Support Officer

Posted 03 May 2022
Job type Contract
DisciplineGovernment Federal

Job description

Our Federal Government client provides support, services and information to veterans and their dependants, current or former serving. In the role of Services Support Officer, you will provide administrative and phone-based assistance in the Rehabilitation Services section. The role of this area is to enable eligible clients to access rehabilitation, compensation, health and other care services.

The Role and Responsibilities
  • To ensure that the records are accurate and reflect details of the clients
  • Manage newly submitted claims in accordance with KPI’s
  • Handle and respond to general phone enquiries in accordance with relevant KPI’s
  • Attending to mailbox enquiries
  • Processing account enquiries
Australian Citizenship is mandatory to be considered for these roles.

About You 

Effective communication, initiative, problem solving skills and attention to detail are a must to be successful in this role.  In addition to this, you will be resulted oriented and have the ability to build and maintain strong relationships with key stakeholders.

In return you will receive:
  • Contract until end of June 2022 with possible long term extension
  • Adelaide CBD location
  • Attractive hourly rate of $39ph

If you're looking for your next opportunity and are immediately available to commence, please send your CV by clicking the APPLY NOW button. 

For further information, please call DFP Recruitment on 08 8400 4400

Please note: Successful candidates must be Australian Citizens and be willing to undertake a National Police Clearance.

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.

Note: You may be required to provide evidence of your COVID-19 vaccination status.